Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question?
Please go to our support area and open a new ticket, we are happy to help you out.
With the new release of Cloud Desk 3 - Version 1.0.9 above you can now setup the client standard options and translations easily via your Administration Panel.The new option can be found in your administration ...
HelpDesk 3 comes with predefined URL's for the blog, support, faq, search, client area and standard contact form.This can be changed of course. Open your include/db.php file and find:define('JAK_CLIENT_URL', ...
With HelpDesk 3 you can choose how to run and manage the support response time. You can either work on a classic system or with due dates.The classic system will show the tickets sorted by date and you can ...
You can easily add the ticket content to the email notification for your client. That way they can read your answer in their email inbox.Simply go to your operator panel - components - Answers / TextEdit the ...
On all our software the client can upload attachments if you allow so. This is how you allow it.There is an option in your main settings to allow file sharing for the client as standard.Or you can allow ...
You can change the colour and sidebar style with each of our software. Please go to your operator profile and look for following options:Enjoy small and big sidebar plus various theme colours already build ...
With the release of HelpDesk 3 - Version 3.5.5 you can now set for each department a predefined content for your clients to help them providing the correct information.In your back end when you click on Edit - ...
With the release of Cloud Chat 3 - Version 2.5 we have build in the new sign up form. The landing and signup form is located in your root directory and it is called index.html.You can of course implement the ...
With the new release of Cloud Chat 3, we have made an independent shop page for your customers.The shop page will give your customers the option to see their purchases, buy new packages, cancel subscriptions, ...
We have many options how to display the live support chat on all our solutions. Each of our software has a build in live support chat with at least 4 templates which each has many different ways how to display ...
Release date: 16.09.2023
Language translation on the fly, performance improvements.
Release date: 29.09.2023
ChatGPT, live translation, new templates and bug fixes.
Release date: 13.09.2023
Live Translations for the live chat and support tickets.
Release date: 09.10.2023
ChatGPT, language translation, more statistics, bug fixes and more.
We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
