Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question?
Please go to our support area and open a new ticket, we are happy to help you out.
All our products has an integrated Chat Bot which you can setup as you like and match your use.The Chat Bot will answer questions automatically as long there is no operator connected, means the client is ...
HelpDesk 3 has 25 permission levels for each operator. There is the super operator which is defined in the include/db.php file, this user has access to everything and cannot be deleted. Support (access to ...
With HelpDesk 3 and Cloud Desk 3 you can use any email account to pull in support requests. The build in php imap feature will pull in the email and create a ticket and also a new user account if you whish ...
We have included many different colours into the operator dashboard, you have also the option to have the menu small or extended. Each operator has the option to individualize the operator panel.Simply login ...
Did you just install our Software but you cannot login? In 99% of the cases it means your site does not have a SSL Certificate installed or our software (LC3, HD3, CC3 and CD3) is not configured to make use of ...
The build in shop for purchasing access can be found in the top right corner after register with your site. Each client can buy, extend, change or cancel any package you create at anytime.All the text can be ...
Our build in Auto updater will perform an automatic update to the latest version with a click.However on some server it get stuck on 65% and it does not go any further. This is not an Auto Updater Error, it is ...
The new cookie law is already set on certain browsers but don't worry our software is up to date and ready for it.However there are certain servers that are not ready for the new cookie law. Should your chat ...
With the new version for Cloud Desk 3 we have built in the long awaited Group Chat. With the group chat feature we have taken it to the next nevel and encrypt all messages with a strong 256bit encryption.The ...
The build in Chat Bot on all our products is to keep the customer busy until a operator joins the chat. It is not an offline chat bot.It is fairly simple how to start with the chat bot, here we will explain it ...
Release date: 16.09.2023
Language translation on the fly, performance improvements.
Release date: 29.09.2023
ChatGPT, live translation, new templates and bug fixes.
Release date: 13.09.2023
Live Translations for the live chat and support tickets.
Release date: 09.10.2023
ChatGPT, language translation, more statistics, bug fixes and more.
We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
