Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question?
Please go to our support area and open a new ticket, we are happy to help you out.
I'm sure you like the SMS service integrated into Live Chat 3, Cloud Chat 3 and HelpDesk 3, however to use it you need an account with Twilio, Plivo or Nexmo.After sign up with Twilio or Nexmo you will get an ...
If you install Live Chat or any our Products on a 1&1 server you might run into a database connection problem.Please use following setting to connect to your 1&1 database:define('DB_HOST', ...
Adding another super operator is fairly easy!Please follow this steps to create another super operator:Login into your operator panel as a super administrator.Go to User and click on New User.Add all necessary ...
I you chose a stand-alone version, please read the installation manual very carefully! Installing Live Chat is very simple and the installation wizard will guide you through in only two steps.Important ...
You will need a hosting package with following minimum requirements.The web server must have PHP and MySQL with one available database (can be shared thanks to prefixes).Minimum requirements for your web ...
HelpDesk will give you a lot of options how and where you can place the live chat button without any coding knowledge.You have three/four options for buttons: slide out. slide up. button with slide up and pop ...
Release date: 16.09.2023
Language translation on the fly, performance improvements.
Release date: 06.06.2023
2 new chat start templates, bug fixes and library updates.
Release date: 13.09.2023
Live Translations for the live chat and support tickets.
Release date: 09.08.2023
cName support, bug fixes and security updates.
We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
