Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question?
Please go to our support area and open a new ticket, we are happy to help you out.
You have the option to rename the folder where you access the administration and operator area.Important: When you rename the folder you cannot use the build in auto updater!Operator AreaTo rename the operator ...
Cloud Desk 3 is now capable of running wildcard sub domains for your clients. This is a great step forward in user usability.The signup page we provide is a sample page and most of you don't use it however we ...
With the new release of Cloud Desk 3 we have implemented a wildcard sub domain feature. That means all your customer can now have their business name in a subdomain.https://businessname.yourdomain.comTo have ...
We had a couple of customers with their web server behind a Proxy Server, therefore the call to our license server could not be established.To fix this issue you will need to modify the license file.Please ...
From time to time we receive a support ticket where customer cannot activate their license, it says:LICENSE SERVER IS UNAVAILABLE AT THE MOMENT, PLEASE TRY AGAINNow the message is a bit unclear because it ...
We have made a short video how to edit the front end content with the build in Content Management System (CMS).After a fresh installation the system has created two users, one super operator and one client ...
How to install our software on xampp?First of all download the xampp from the official website if not already. How you install xampp is up to you, either with the installation wizzard or just unpacking the ...
We often get asked how to embed the group chat into your own website. Yes, that this possible with an iframe but we do recommend to use the group chat button which will open the chat in a new tap or window.The ...
The live chat build into all our solutions does check every x seconds if the client has left or not. That is important otherwise the operator is talking to a client that does not exist anymore. It works the ...
All our products has an integrated Chat Bot which you can setup as you like and match your use.The Chat Bot will answer questions automatically as long there is no operator connected, means the client is ...
Release date: 16.09.2023
Language translation on the fly, performance improvements.
Release date: 06.06.2023
2 new chat start templates, bug fixes and library updates.
Release date: 13.09.2023
Live Translations for the live chat and support tickets.
Release date: 09.08.2023
cName support, bug fixes and security updates.
We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
