Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question?
Please go to our support area and open a new ticket, we are happy to help you out.
With the release of MySQL 5.7 strict mode has been added by standard, that will break certain queries in CMS and HelpDesk.You will need to change the mode back to what it was in ...
In Live Chat 3 you can upload live chat buttons and slide up images easily from your operator panel - buttons. Please make sure that permissions are set correctly for the folder files and the folders ...
Only for Live Chat 3 and HelpDesk 3Here we have an easy to follow installation guide for our stand alone products. Just follow the guide from top to bottom and you should be online within minutes.
How does it work in Cloud Chat 3 for the client side?For all our CC3 license holder remember all is included from the sign up form for the client to the single operator server to the complete administration ...
Live Chat 3 has been designed that it can be used with Cloud Chat 3When you use Advanced installation and a customer of you signs up for access you will receive an email with instructions how to setup the ...
Since HelpDesk 1.9.6 ticket priorities are not hard coded anymore. Create as many ticket status you want, make it only for the operators or remove all.Ticket Priorities can be found in your Operator Panel - ...
Many time requested finally available. In Live Chat 3 from version 3.0.3 up a public group chat has been build in. It is now not only possible to chat one to one (Operator to Visitor) you can now create public ...
From Live Chat 3.0.3 and up we have built in a Holiday Mode. Very useful if you have a lot of chat widgets and operators set in your Live Chat 3 installation.With the Holiday Mode you have three options: ...
The new Holiday Mode included in HelpDesk 2.0 will set the chat offline no matter what. Very useful in combination with the available day and hours each operator can set in their profile.When holiday mode is ...
With Live Chat 3 you have the complete freedom over standard and automatic text messages in various languages.Under the main menu you will find Answers / Text this is a very powerful tool.Here you will find ...
Release date: 07.02.2024
PHP 8.3 ready, ChatGPT improvements and much more...
Release date: 13.02.2024
PHP 8.3 ready, ChatGPT, improved language files and bug fixes.
Release date: 25.04.2024
Multiple Clients on Tickets, Upload your Logo, bug fixes.
Release date: 20.02.2024
PHP 8.3 ready, ChatGPT improvements, bug fixes.
We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
