FAQ - General

Sending Emails with OAuth2


From Today every release from us, Live Chat 3, HelpDesk 3, Cloud Chat 3 and Cloud Desk 3, will have the option to connect your email account with OAuth2.The setup with Google, Yahoo and Microsoft is time ...

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PHP IMAP with Google, Microsoft and Yahoo


How to setup a PHP IMAP connection with Google, Microsoft and Yahoo. A question we often get asked, and most of you think it is not possible because all of them have made OAuth mandatory for their ...

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Build your own Desktop App


Web based apps run best in isolated windows, or even better in native desktop apps. We offer this paid service to our customers but if you are comfortable with console lines, run Node.js and do a few other ...

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Debug SMTP Connection


We often get asked for support about SMTP connections, sadly there is not much we can do about it. All the information you need will be provided from your email provider.With the newest release (from 15th of ...

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Rename operator/admin folder


You have the option to rename the folder where you access the administration and operator area.Important: When you rename the folder you cannot use the build in auto updater!Operator AreaTo rename the operator ...

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Web Server behind a Proxy - License


We had a couple of customers with their web server behind a Proxy Server, therefore the call to our license server could not be established.To fix this issue you will need to modify the license file.Please ...

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License Server unavailable


From time to time we receive a support ticket where customer cannot activate their license, it says:LICENSE SERVER IS UNAVAILABLE AT THE MOMENT, PLEASE TRY AGAINNow the message is a bit unclear because it ...

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Xampp


How to install our software on xampp?First of all download the xampp from the official website if not already. How you install xampp is up to you, either with the installation wizzard or just unpacking the ...

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Group Chat - Embed


We often get asked how to embed the group chat into your own website. Yes, that this possible with an iframe but we do recommend to use the group chat button which will open the chat in a new tap or window.The ...

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Session Control - Live Chat


The live chat build into all our solutions does check every x seconds if the client has left or not. That is important otherwise the operator is talking to a client that does not exist anymore. It works the ...

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