FAQ - Ticket Priorities - HelpDesk

Ticket Priorities - HelpDesk

12.02.2017 3370

Since HelpDesk 1.9.6 ticket priorities are not hard coded anymore. Create as many ticket status you want, make it only for the operators or remove all.

Ticket Priorities can be found in your Operator Panel - Tickets - Priorities.

helpdesk ticket priorities

Following options you have when creating/editing ticket priorities.

Name
Colour (Bootstrap 3 Label Class Colours)
The Web Project
Language
Operators only

helpdesk priorities ticket

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