FAQ

Live Chat is not showing


Lately we receive so many support questions that the Live Chat is not showing on the website. Let us explain what can cause it.First and Important: Your chat installation (operator) need to be SSL protected if ...

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EU-DSGVO


The new european law coming active on the 25th of May will need you to have a privacy page and a checkbox to agree to the privacy on each form. Cloud Chat 3 and later all our other software will have the ...

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Black List Url


Black list Url's is a simple feature to hide the chat on certain pages. Let's say you don't want to show the chat on a particular page, just copy and paste that URL and create a new entry in your operator ...

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Location Setup


The location setup is very important in Cloud Chat 3 - Administration. Before you clients can register you will need to setup the database connection to your chat server.Please login into your administration ...

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Native App - Custom Background


With the latest version of our app and the latest version of our Live Chat 3, HelpDesk 3 and Cloud Chat 3 it is possible to have your own custom background on the app, plus your custom title too.Important is ...

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Ticket attachments


How to share files and images in HelpDesk 3 is fairly easy and can be done without posting an answer. File sharing the right way.

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Pages and CMS


The build in CMS in HelpDesk 3 is the place to manage your pages, translations, contact, login, signup and other forms.By clicking on of the pages on the right you can edit the content easily you have also ...

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Change Avatars


All our support and sale software come with default avatars for the live support chat. However it might not suit your business or design, for that we have created a lot of avatar packages.You will find them in ...

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Event/Task Calendar


Since HelpDesk 3 - Version 3.1 a task or event calendar is available for the dashboard. Set unlimited events on the calendar for you and your operators.You cannot only create, edit, move, delete events it is ...

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Open Chat Javascript Function


With the latest version of our products we have brought the chat opener back.Now you are not bound to the build in opener you can use any elment to open the chat and decide if it should slide up or open in a ...

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