Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question?
Please go to our support area and open a new ticket, we are happy to help you out.
Sending or requesting the chat transcript after ending the chat is possible for both sides, the client and the operator.Client SideFirst you will need to make sure that the client can request the chat ...
When you purchase Cloud Desk 3 we provide everything you need, but of course you will make it look like it is your own. We have made it very simple for you to change text and images within CD3.The language ...
How to change or remove the visible copyright notice in Cloud Desk 3.First of all please read carefully our license agreement if you not have already.To remove the visible copyright notice in the operater, ...
From CloudDesk 3 Version 1.0.5 we have updated the client api to be compatible with PHP 7.2 and higher. You can integrate this into your own website where your client create a user or change their data or ...
Since HelpDesk 3 Version 3.5 we have updated the client api. It is now again compatible with PHP 7.2 and higher. You can integrate this into your own website where your client create a user or change their ...
With the new design for the HelpDesk 3 Operator panel we have made a great new and modern login design. In this article we describe how you can change certain things to make it personal.Operator Login ...
Ticket ratings have been available since quite a time and that is how it works.To automatically send tickets out after closing a support case, the ticket needs to be closed for good. Means a soft close won't ...
Our software will install by standard in English. After the installation you can of course change the language to the one you like, for that following steps are necessary. Make sure your language is ...
Should you not receive any push notifications on your Android device or only receive push notifications when the app is open please try following:Please login to our push server and reset the keys. Enter the ...
With the release of Cloud Desk 3 Version 1.0.1 and HelpDesk 3 Version 3.4.2 we have build in a merge ticket feature.Merge a ticket can be done as long both tickets are open and from the same client.You have ...
Release date: 12.10.2024
Updated ChatGPT, bug fixes and performance improvements.
Release date: 14.10.2024
Updated ChatGPT models, bug fixes and performance.
Release date: 08.09.2024
New ChatGPT Models, language file improvement, bug fixes.
Release date: 23.10.2024
New ChatGPT models, bug fixes and performance improvements.
We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
