FAQ

Different Chat Styles


We have many options how to display the live support chat on all our solutions. Each of our software has a build in live support chat with at least 4 templates which each has many different ways how to display ...

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Group Chat - 256bit Encrypted


With the new version for Cloud Chat 3 we have built in the long awaited Group Chat. With the group chat feature we have taken it to the next nevel and encrypt all messages with a strong 256bit encryption.The ...

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Location Setup / Different Countries


One license includes Cloud Desk 3, Sign Up page, Administration panel and an included support/news system. The license is licensed to you (Domain). You can run Cloud Desk 3 on your selected domain (changing ...

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Setup Live Chat 3 or HelpDesk 3 in Cloud Desk 3


Cloud Desk 3 has the option to manage isolated Live Chat 3 and HelpDesk 3 installations. This way you can offer your clients a isolated Live Chat 3 or HelpDesk 3 area for their own.Fresh InstallationHow it ...

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Pre Set FAQ or Support Category when Embed


With the release of HelpDesk 3 - Version 3.5.5 you can now set a category ID within the FAQ and Support embed code.The embed code has received a new var called catID.w.lcjUrl = u; w.catID = '';Now you can set ...

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File Upload - File Type


Secure File sharing is build in with all our solutions. That means you can upload files and images with Live Chat 3, HelpDesk 3, Cloud Desk 3 and Cloud Chat 3. Not only you as an operator also your clients, ...

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License Verification


We get quite a few questions about license verification. Please make sure you have your license ready when installing our software.Sometimes you enter the correct license code and username but you will be ...

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Secure File Upload with Cloud Desk 3


Cloud Desk 3 has a complete file sharing feature built in.Now that is great YEAHHHHH, but also a big security risk if used wrong. Therefore we really suggest to use a folder outside the web root which is not ...

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Facebook, Twitter, Skype and other Social Stuff


We often get contacted if we have integrated our professional Solutions with Social Platforms. The short answer is no and there is a good reason.Our software has been developed to provide professional support ...

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Apache - Header X-Frame SameOrigin


In case the chat widget does not appear it could be a problem with the apache settings itself.In this case please open browser console on the site you have placed the chat widget. Should you see following ...

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