FAQ

License Verification


We get quite a few questions about license verification. Please make sure you have your license ready when installing our software.Sometimes you enter the correct license code and username but you will be ...

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Secure File Upload with Cloud Desk 3


Cloud Desk 3 has a complete file sharing feature built in.Now that is great YEAHHHHH, but also a big security risk if used wrong. Therefore we really suggest to use a folder outside the web root which is not ...

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Facebook, Twitter, Skype and other Social Stuff


We often get contacted if we have integrated our professional Solutions with Social Platforms. The short answer is no and there is a good reason.Our software has been developed to provide professional support ...

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Apache - Header X-Frame SameOrigin


In case the chat widget does not appear it could be a problem with the apache settings itself.In this case please open browser console on the site you have placed the chat widget. Should you see following ...

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Sending Transcript / Chat Conversation


Sending or requesting the chat transcript after ending the chat is possible for both sides, the client and the operator.Client SideFirst you will need to make sure that the client can request the chat ...

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Customise Cloud Desk 3


When you purchase Cloud Desk 3 we provide everything you need, but of course you will make it look like it is your own. We have made it very simple for you to change text and images within CD3.The language ...

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Change or Remove Copyright


How to change or remove the visible copyright notice in Cloud Desk 3.First of all please read carefully our license agreement if you not have already.To remove the visible copyright notice in the operater, ...

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Cloud Desk 3 - Client API V2


From CloudDesk 3 Version 1.0.5 we have updated the client api to be compatible with PHP 7.2 and higher. You can integrate this into your own website where your client create a user or change their data or ...

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HelpDesk 3 - Client API V2


Since HelpDesk 3 Version 3.5 we have updated the client api. It is now again compatible with PHP 7.2 and higher. You can integrate this into your own website where your client create a user or change their ...

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Login Style and Navbar


With the new design for the HelpDesk 3 Operator panel we have made a great new and modern login design. In this article we describe how you can change certain things to make it personal.Operator Login ...

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