Frequently asked questions is a great source for help for all our products. On the right side bar you have also a search which will bring you faster to your answer. You cannot find the answer of your question?
Please go to our support area and open a new ticket, we are happy to help you out.
We get quite a few questions about license verification. Please make sure you have your license ready when installing our software.Sometimes you enter the correct license code and username but you will be ...
Cloud Desk 3 has a complete file sharing feature built in.Now that is great YEAHHHHH, but also a big security risk if used wrong. Therefore we really suggest to use a folder outside the web root which is not ...
We often get contacted if we have integrated our professional Solutions with Social Platforms. The short answer is no and there is a good reason.Our software has been developed to provide professional support ...
In case the chat widget does not appear it could be a problem with the apache settings itself.In this case please open browser console on the site you have placed the chat widget. Should you see following ...
Sending or requesting the chat transcript after ending the chat is possible for both sides, the client and the operator.Client SideFirst you will need to make sure that the client can request the chat ...
When you purchase Cloud Desk 3 we provide everything you need, but of course you will make it look like it is your own. We have made it very simple for you to change text and images within CD3.The language ...
How to change or remove the visible copyright notice in Cloud Desk 3.First of all please read carefully our license agreement if you not have already.To remove the visible copyright notice in the operater, ...
From CloudDesk 3 Version 1.0.5 we have updated the client api to be compatible with PHP 7.2 and higher. You can integrate this into your own website where your client create a user or change their data or ...
Since HelpDesk 3 Version 3.5 we have updated the client api. It is now again compatible with PHP 7.2 and higher. You can integrate this into your own website where your client create a user or change their ...
With the new design for the HelpDesk 3 Operator panel we have made a great new and modern login design. In this article we describe how you can change certain things to make it personal.Operator Login ...
Release date: 05.06.2023
4 new start templates, security updates, bug fixes and more.
Release date: 06.06.2023
2 new chat start templates, bug fixes and library updates.
Release date: 01.05.2023
Rest API for mobile rewritten, improved speed and security.
Release date: 16.04.2023
Multi Server Installation Wizard, library updates, performance boost
We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
