CMS: Bootstrap - Opensource HTML/CSS/PHP and MySQL Content Management System Modern, fast and ...
Read more29.02.2016You will remember that date because it changed the way how we build and manage websites in the future.CMS 2.0We are pleased to announce the availability of CMS 2.0. The best and easiest way to build ...
Read moreThe little things that makes life easier.This update is all about little features and improvements in code and security. Please check the change log below.Change Log News are not limited to only show three ...
Read moreHelpDesk 3 is now in Beta. It takes us a bit longer than expected but a public version will be available soon!At this moment we can provide a few screenshots from the operator and client side. The features are ...
Read moreWe are proud to announce the new version for HelpDesk 3. It is now available and ready to rock. Lot's of things have been changed, more than 100 files to be precise.We are proud to present the new installation ...
Read moreIt took a long time but it has finally arrived! The brand new native Android App for Cloud Desk 3 and HelpDesk 3 with full support for your support tickets.The new app is now ready on Google Play Store.The app ...
Read moreHelpDesk can send ticket reminders and also it can close tickets to use this you need to setup a cronjob and point to the cron.php file.Setup a cron job is easy and can be done through your control panel on ...
Read moreRemoved in HelpDesk Version 1.9, please use PHP Imap.With HelpDesk it is possible to convert emails to tickets. With each server control panel the setup is slightly different, however within HelpDesk the setup ...
Read moreEach ticket in HelpDesk can have attachments if set so in the operator panel - settings. The client will have the possibility to upload up to three files when creating the ticket and more if necessary later ...
Read moreSince HelpDesk 1.9.6 ticket priorities are not hard coded anymore. Create as many ticket status you want, make it only for the operators or remove all.Ticket Priorities can be found in your Operator Panel - ...
Read moreWith the release of Cloud Desk 3 Version 1.0.1 and HelpDesk 3 Version 3.4.2 we have build in a merge ticket feature.Merge a ticket can be done as long both tickets are open and from the same client.You have ...
Read moreTicket ratings have been available since quite a time and that is how it works.To automatically send tickets out after closing a support case, the ticket needs to be closed for good. Means a soft close won't ...
Read moreHi Jerome,I would like to know if the ticket reminder can be disabled. I can't find a way through the settings to do that.Thanks,Geron
Read moreHello,I would like to know how to prevent a closed ticket to be reopened. Customers who have their issue resolved, come back later and reply to the email and thus the ticket becomes open again. I would ...
Read moreHi,When tickets are created (manually or through email piping) the updated time is null so it's displayed as 12.31.1969- 19:00. Could that be set to time() just as the initiated field is?
Read moreHello,I just installed new 1.6 version. I have an issue, pipe.php is giving the following error:Parse error: syntax error, unexpected ';' in /home/xxxxxx/public_html/s2/soporte/pipe.php on line 214I tried ...
Read moreHello,Could you setup my Helpdesk to import Emails into tickets? How much would it be?Let me explain you:My main email uses Google Apps, so the ideal would be to setup like Gmail configuration. Otherwise, If ...
Read moreHi,Images are not being displayed on tickets to admins but they are being displayed to customers.Regards,
Read moreHello Jakweb team,In regards to helpdesk. I seem to manage it for the bugs I encountered, when I upgraded from old 1.5 version to 1.9.6. My issues began 3 days ago, but I think I have it covered now.Here are ...
Read moreWhen Operator Reply to ticket, an auto email generated via system and full content written in ticket appeared in email sent to client automatically.I don't want to show message detail in email so that Client ...
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Release date: 12.10.2024
Updated ChatGPT, bug fixes and performance improvements.
Release date: 14.10.2024
Updated ChatGPT models, bug fixes and performance.
Release date: 08.09.2024
New ChatGPT Models, language file improvement, bug fixes.
Release date: 23.10.2024
New ChatGPT models, bug fixes and performance improvements.
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