Helpdesk 2 - Stand alone The complete way to help your customers The all in one solution contains: ...
Read moreHelpdesk solution with support tickets, FAQ, live chat, client management, unlimited projects, departments and operators. Latest Version 2.0.2
Read moreWordPress plugin to connect the operators and clients with HelpDesk 3. Free for all HelpDesk 3 license holder. Latest Version 1.1
Read moreHalloween is close and we have a freebie for you! Grab some cool Live Chat, HelpDesk or Cloud Chat 3 Buttons. We have also added some fancy social buttons in halloween style.
Read moreWe are happy to announce the release of HelpDesk 1.1.It has been a long time since the last update for HelpDesk but we think it was worth it. We have implemented the latest administration design with the ...
Read moreAfter our release of HelpDesk 1.1 we gained so many new customers and received a lot of new feedbacks, suggestions and bug reports. It makes us really happy to see our product live on many different domains ...
Read moreWe are pleased to announce the release of HelpDesk 1.3. We have implemented all the features you have requested and fixed all the bugs you have reported. We have also improved SMTP sending and implemented a ...
Read moreThis is a WordPress plugin that shares the user database from WordPress with HelpDesk, it will create clients automatically in HelpDesk and will log them in as well.Operator can be synchronised with HelpDesk ...
Read moreIt is time for another update for our complete support solution. HelpDesk 1.4 is now available via our download area or use the Auto Updater in your operator panel.We would like to thank you once again for all ...
Read moreThe little things that makes life easier.This update is all about little features and improvements in code and security. Please check the change log below.Change Log News are not limited to only show three ...
Read moreWe are proud to announce the availability of HelpDesk 1.7. The complete support solution has now the possiblity to fetch unlimited email accounts via PHP IMAP.We would like to thank you once again for all the ...
Read moreWe are proud to announce the availability of HelpDesk 1.8. The complete support solution has now an integrated Chat Bot. We have also added a wilcard engage (proactive) feature, that allows you to fire the ...
Read moreWe are happy to announce the availability of HelpDesk 1.9. We could have called it version 2.0 because we have changed over 150 files, but not yet.Chat and tickets are now sorted and searched via datatables, ...
Read moreHelpDesk 2.0 is now available in our download area. We have once again implemented all your requests and fixed a lot of bugs as well updated all libraries.Change Log Close ticket option after reply Email ...
Read moreHalloween is around the corner and for that event we have some freebies for you!Get some fancy Halloween Live Support Chat and social buttons. Already cut and ready to use.We have also included the complete ...
Read moreDo you want to expand your online business? Then the best thing you can do is to add live support chat. This is a features that can bring in front lots of untapped potential for your website. Plus, there are ...
Read moreOur native iOS and Android apps have been updated to improve performance and fix some issues that have been reported recently. We have also added a brand new feature which allowes you to change the app ...
Read moreHelpDesk 3 in version 3.2 ready to rock and easy to update via the integrated Auto Updater.Change Log New template (slideout) available for the client chat Added DSGVO Checkbox Improved client ...
Read moreYou have asked for! You have been waiting for! We haven been working on it! It is now available for you to try!Cloud Desk 3 - The fully professional SaaS HelpDesk and Live Support PlatformWe have been working ...
Read moreIt is finally FINAL. Cloud Desk 3 is now available and ready to change the way how SaaS should be. Create your own professional HelpDesk / Live Chat / Client Management business with Cloud Desk 3. Cloud Desk ...
Read moreHelpDesk will give you a lot of options how and where you can place the live chat button without any coding knowledge.You have three/four options for buttons: slide out. slide up. button with slide up and pop ...
Read moreChange images and logo is quite simple you only need to replace the graphics with your own.You will find the graphics on following locations:img/ico (all the ...
Read moreAdding another super operator is fairly easy!Please follow this steps to create another super operator:Login into your operator panel as a super operator.Go to User and click on New User.Add all necessary ...
Read moreWhen you upload your HelpDesk files to your server with your preferred FTP software, please make sure that all folders have not more then CHMOD 755 (except cache and files) and Files have not more then CHMOD ...
Read moreHelpDesk has a great client api integrated. You can integrate this into your own website where your client create a user or change their data or delete their user profile. You need curl installed on your ...
Read moreAll our softwares are language file based, that means it is very easy for you to translate it into your own language (if not already exists).Most of our software is already available in several languages but ...
Read moreWe get often asked how HelpDesk can handle unlimited web projects with one installation, it is fairly simple but you need to follow some rules.Web ProjectsWeb projects are basically your different websites, ...
Read moreHelpDesk can send ticket reminders and also it can close tickets to use this you need to setup a cronjob and point to the cron.php file.Setup a cron job is easy and can be done through your control panel on ...
Read moreWe get often asked if backlinks and copyrights can be removed with our license and YES you can remove it when you have purchased a copyright free license.All our code is not encrypted and can be modified, but ...
Read moreHelpDesk has a build in content management system, it allows you to change the text and layout via operator console, your web browser.Please login into your operator panel and go to Settings - Front Text. ...
Read moreEach ticket in HelpDesk can have attachments if set so in the operator panel - settings. The client will have the possibility to upload up to three files when creating the ticket and more if necessary later ...
Read moreSince 1.6 it is possible to fetch one or multiple emails accounts and convert them into tickets.Minimum requirements on your server to run PHP IMAP: PHP IMAP extension installed. Cronjob to run every 10 ...
Read moreWith the new update to Live Chat Business 2.6 and HelpDesk 1.8 we have integrated a Chat Bot.The Chat Bot will answer questions automatically as long there is no operator connected. You can setup unlimited ...
Read moreWith the latest release of Live Chat Business 2.6 and HelpDesk 1.8 we have integrated a wildcard engage / proactive feature.The system can now listen on a wildcard url. For example you want to fire the engage ...
Read moreSince HelpDesk 1.9 you can also forward the customer to another web project with GET instead of POST. That way you can create buttons the user can click to change the web project.Example with Mod ...
Read moreSince HelpDesk 1.9 each Web Project can have his own SMTP connection. Web project A will receive and send emails from address A, Web project B will receive and send emails from the email address B.You can ...
Read moreWith the latest release of Live Chat, Live Chat PHP Server and HelpDesk we have integrated push notifications via Pushover. Pushover has like us a very fair pricing policy, they want 5 USD one time fee and ...
Read moreHelpDesk can fetch emails from any and multiple email accounts and convert them into tickets. Depend on your settings it allows: Everyone can open/send a ticket with automatic register an account and send ...
Read moreThe new Holiday Mode included in HelpDesk 2.0 will set the chat offline no matter what. Very useful in combination with the available day and hours each operator can set in their profile.When holiday mode is ...
Read moreSince HelpDesk 1.9.6 ticket priorities are not hard coded anymore. Create as many ticket status you want, make it only for the operators or remove all.Ticket Priorities can be found in your Operator Panel - ...
Read moreOur build in Auto Updater gives you the possibility to update your JAKWEB Software with a click. What do you need to know about Auto Updater.Auto Updater needs to have at least: cUrl file_get_contents ...
Read moreAll our software are ready for a SSL certificate means you can run any our software on https. To do so you will need to have a working SSL certificate installed on your server and switch our software (Live ...
Read moreThis is the how to start guide for a fresh installation of HelpDesk 3. After a succesful installation you should decide which way you want to go.HelpDesk 3 has a build in payment system for your clients. The ...
Read moreI installed the helpdesk script on my website http://cosender.com/helpdesk/but when i tested it and started a chat with a computer, the operator get's the notification and can accept to start the chat but ...
Read moreDear All,Good day.Please i nedd the license in order to install the Helpdesk, my ENVATO purchase code is:63c0e66f-f18f-48cd-8f89-f4f2b73d8af9Awaiting your prompt reply.Kind RegardsFredy Alvarez
Read moreHow to add the button Live chat business button like on your demonstration site at the bottom right ?
Read moreHello, I have created 6 News Postings by admin and allowed clients to see, yet only 3 show to the client?? is that on purpose? if so, can it be changed?
Read moreHey, I thought I seen it once before, but I cant remember where and I cant find where to add a message so when a visitor is just on my page looking, I can push a message out to them to engage them, can you ...
Read moreWe have installed your system on our site http://lextel.pl/sos/Both on frontend and backend of system we have issues with text areas - they dont appear…try here on new ticket site: ...
Read moreHello,We need more instructions for pipe configuration. Step by step wiil be good.Thank you
Read moreHello again,Unfortunetly after updating of .js files for proactive it is still not working on Auto mode.(After update manual operator option is working)
Read moreHi Support,If I have my wordpress and helpdesk softwware on different domain and Server, can we still use this JAKWEB HelpDesk Bridge plugin?
Read moreHi,When tickets are created (manually or through email piping) the updated time is null so it's displayed as 12.31.1969- 19:00. Could that be set to time() just as the initiated field is?
Read moreHi,Is it possible to pop out the operator chat window?Is it also possible to have the chat window persist? Right now it goes away if I'm chatting with another operator and navigate to another page on the ...
Read moreHello,as agreed, we bought your plugin. how to integrate your plugin on my website. how to integrate HELPDESK / LIVE CHAT on my website. for cats in the footer? How have the French to the admin panel? FEEDBACK ...
Read moreHellointegrate the button here: http://www.kingoodeal.fr.fo/again possible to have the psd to editor to French.no French language file?before buy the pro versionI tested the free version little problem ...
Read moreHi, We bought and installed your helpdesk sollution some time ago, but never did get the chance to test it until now. When a visitor enter his/hers name, phonenumber and email and hit the Start Chat button, it ...
Read moreI have the HelpDesk 1.8 installed, and would like to get a notificatuion via email when a customer adds a new ticket in the HelpDesk AND when the customer updates the ticket.I have tried to add an email to the ...
Read moreHey i i am supposed to change the language of the live chat ? i use helpdesk .my backend is in english but the live chat messages and alers come in german i guess
Read moreHello,I've 2 licenses (1 for helpdesk and another for live chat business). I understand that the live chat included in the helpdesk its a shorter version that the live chat business.So, how can I include the ...
Read moreHello,What's the idea or how can I use the email address on a specific project?If I try to open a new project it shows a field for email address, what's that for?Is there a documentation to understand this ...
Read moreHi,Any plans to implement social media registration/login?Thanks!
Read moreHi, I need some implementation on HelpDesk SW, I will list what I need and you will tell me if is that possible.1) tickets area = index.php?p=tickets - on this page I need list only the new tickets, order by ...
Read moreHello,Chain that remains in English despite translation into French.Image attached http://img11.hostingpics.net/pics/427921912.pngHere how to add the image on the chat?Image attached ...
Read moreWhen I try to open a ticket in the system from user already has an account, I get the attached error message
Read moreHi,Great tool, thanks!Is it possible for clients to see all tickets, as you have on your site?Thanks
Read moreI had Setup IMAP successfully But Emails are not fetching from my mail BoxSee screenshot: http://prntscr.com/dwbo71Also when I setup Cronjob for: /home/tjsolion/public_html/helpdesk/email.phpI git this ...
Read moreI am getting below error:Your HelpDesk prefix is invalid or HelpDesk has not been installed yet.Both path used:http://www.secondeyesolution.ru/helpdesk/operator/http://www.secondeyesolution.ru/helpdesk/Also ...
Read moreHello,I am sorry but i had given my 3 days and night to work on this system to add it on my wordpress website but I am not satisfied with yoru system.Below are reason:1- When Client directly email to support ...
Read moreHello, is there a way I can extend or eliminate the session expire in the backend? The problem is: When an operator logs into de Backend and there is no one to attend it reamins open waiting for someone, but ...
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Release date: 12.10.2024
Updated ChatGPT, bug fixes and performance improvements.
Release date: 14.10.2024
Updated ChatGPT models, bug fixes and performance.
Release date: 08.09.2024
New ChatGPT Models, language file improvement, bug fixes.
Release date: 23.10.2024
New ChatGPT models, bug fixes and performance improvements.
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