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CD3 - Tags

12 Month Support

Important for all our Envato customers you can purchase the support extension also with Envato. Here we do offer 12 Month instead of 6 Month Support Access, for the same price. Extend your support for Live ...

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Cloud Desk 3 - Extended

Important Notice: This product exclusively serves as an upgrade from the regular license to the extended license. It is intended solely for customers who have previously purchased a regular license on Envato ...

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Cloud Desk 3 - Extended

All files and license for the extended version, that includes the payment gateways, coupons and enables you to charge your customers. Latest Version 2.1.7

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Bug Fix Release / June 2019

First we want to say thank you for all the support and purchases! Without you it is not possible to continuously improve the software and add new features.We have released a new version for all our four ...

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Cloud Desk 3 - Version 1.0.7

Happy March, we have just released a new Version for Cloud Desk 3. We want to say thank again for all the reports we have received over the last 30 days. Without you it is not possible to continuously improve ...

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Happy New Year 2021

Happy New Year and best wishes for 2021Another Year passed again for some a really crazy Year and for others not. Like every Year something special happened and we all know what it was in 2020.But what is it ...

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Your opinion matters!

Hello dear Jakweb users, today we want to ask you for your opinion! What features would you like for our software products? Do you need more Wordpress support? Are ...

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Cloud Desk 3 - Version 2.1.5

CD3 is now available in Version 2.1.5 with PHP 8.3 compatiblity, improved ChatGPT and many more features, bug fixes, security and performance boost.Changelog PHP 8.3 ready Improved ChatGPT Translated ...

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Manual Engage Visitors

In all our solution you have the option to automatically engage customers with setting the URL and other parameters but you can also manually engage customer by going to the Online User List.By clicking either ...

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Change Language after Installation

Our software will install by standard in English. After the installation you can of course change the language to the one you like, for that following steps are necessary. Make sure your language is ...

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Ticket Rating

Ticket ratings have been available since quite a time and that is how it works.To automatically send tickets out after closing a support case, the ticket needs to be closed for good. Means a soft close won't ...

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Change or Remove Copyright

How to change or remove the visible copyright notice in Cloud Desk 3.First of all please read carefully our license agreement if you not have already.To remove the visible copyright notice in the operater, ...

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Sending Transcript / Chat Conversation

Sending or requesting the chat transcript after ending the chat is possible for both sides, the client and the operator.Client SideFirst you will need to make sure that the client can request the chat ...

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Secure File Upload with Cloud Desk 3

Cloud Desk 3 has a complete file sharing feature built in.Now that is great YEAHHHHH, but also a big security risk if used wrong. Therefore we really suggest to use a folder outside the web root which is not ...

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Different Chat Styles

We have many options how to display the live support chat on all our solutions. Each of our software has a build in live support chat with at least 4 templates which each has many different ways how to display ...

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Change Theme and Sidebar Style

You can change the colour and sidebar style with each of our software. Please go to your operator profile and look for following options:Enjoy small and big sidebar plus various theme colours already build ...

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Auto Updater Stuck on 65%

Our build in Auto updater will perform an automatic update to the latest version with a click.However on some server it get stuck on 65% and it does not go any further. This is not an Auto Updater Error, it is ...

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Subscription / Shop for Cloud Desk 3

The build in shop for purchasing access can be found in the top right corner after register with your site. Each client can buy, extend, change or cancel any package you create at anytime.All the text can be ...

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Dashboard Colour and Style

We have included many different colours into the operator dashboard, you have also the option to have the menu small or extended. Each operator has the option to individualize the operator panel.Simply login ...

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SignUp Page Wildcard Sub Domain

Cloud Desk 3 is now capable of running wildcard sub domains for your clients. This is a great step forward in user usability.The signup page we provide is a sample page and most of you don't use it however we ...

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