JAKWEB Live Support Chat, HelpDesk and Cloud Chat

Support Tickets - some issues

some issues

Live Chat 15.01.2016 2732 Support Status: Closed Solution: Yes BTandsonsltd

Hi,

we have some problems, but the chat is fantastic.

1- the chat in our site made with Adobe Muse doesn't appear, but is shown in subdomain in php and opencart site such as map.travelcardinternational.uk - travelcardinternational.net - and in our opencart shop

www.travelcardinternational.uk and their subdomain instead doesn't work, we have insertedin muse main page in the head field the code, but nothing has changed.

2- the invitation message doesn't work

3- with cellphone the chat works but doesn't have sound to advice about an incoming chat, and it is impossible know when someone ask for a chat.

an advice: show the flag or write the provenience of the customers before they ask for something, cause for someone who have international visit is hard understand the country only with the IP addresses, and consequentally the right language or operator to use in the invitation message.

Thanks

Paolo

Replies (6)

  • avatar Jerome

    Thank you for opening a support ticket.

    1. Please copy only the stylesheet inbetween the head tags and the rest just before the closing body tag.

    2. Does not work on all pages or just on the page mentioned with muse?

    3. Please setup Email or SMS Notification, that has two advantages, you don't need to be logged in at all times plus you will get notified when a client needs your attention.

    Thank you for your suggestion about the flag, we will check what we can do.

    15.01.2016 0
  • avatar BTandsonsltd

    hello,

    thanks for your reply,

    1 now is ok thanks

    2 doesn't work in every pages

    3 thanks

    25.01.2016 0
  • avatar Jerome

    Thank you for your feedback.

    2. Please update to Live Chat Business 1.5.1 via Auto Updater.

    https://jakweb.ch/faq/a/97/auto-updater

    That will fix the invitiation issue.

    25.01.2016 0
  • avatar BTandsonsltd

    It seems the proactive doesn't work too,

    *** Link removed no access not relevant ***

    I'll try it in this 2 pages

    another suggestion, please open a new page when we select support

    25.01.2016 0
  • avatar BTandsonsltd

    http://www.travelcardinternational.uk/index.html#welcome

    http://store.travelcardinternational.uk/store/

    here sorry

    25.01.2016 0
  • avatar Jerome

    Please update to 1.5.1 as suggested above, it will fix the proactive feature and invitation message.

    25.01.2016 0
Live Chat User Typing DB Error (Prefix)
logo

We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!

Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.

Services
About Us
Some Extra

JAKWEB © 2023 All rights reserved.