HelpDesk 3 02.10.2017 2868 Support Status: Closed Solution: Yes Netthandel
You told me to choose the appropriate department in the chat when trying to contact you. I have never seen any way to choose department. I just clicked the owl and started a chat. How can I choose a department?
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Thank you for your ticket.
You will need to login to our support area and the chat will give you more options.
https://jakweb.ch/hd3/login
Future support will only be served through the new support area.
Thank you for your understanding.
In that case I suggest you remove the button to create support cases here. That is not logical for long time customers :-)
(I understand you have worked hard to push the Gold-update, and I am thankful for that. It just was not logical for me to be able to choose department. )
The text on the chat has been changed now, so it should be clear.
Thank you for your feedback.
*** Ticket closed ***