Regarding the chat widget on mobile devices - THIS IS VERY IMPORTANT - opening a chat session in a new tab is a VERY BAD user experience. We worked with Zendesk last year to test new chat applications and we found that 90% of all users on mobile phones do not know how to switch tabs or close tabs on their mobile browser. Zendesk, Intercom.io, Freshdesk and others all use a pop-up window that has a Minimize [_] or Close [X] button; NONE of the major chat operators use a new tab because customers complain that they do not know how to get back to the website. Please please please change this.
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Thank you for your value feedback.
We have done the same with our customers and we have already over 5000 live chat customers and the majority want to have a new tab. Interesting that all others you mentioned above want to have a slide up. Please note that a pop up will always open in a new tab on mobile browsers due the small screen.
We will add an option within the next release to choose for slide up or pop up (new tab).
thank you.