Support Tickets - Bugs and questions for Help Desk3

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We have installed HelpDesk 3 here: Https://support.motionrc.com

We have been testing for 3 hours and have some "possible" bugs to report and we have a few questions:

Bug reports

 

1. There is no option to open a ticket as a guest in the client portal
2. If you search in the client portal you get an error "requested document cannot be found"
3. Operator automatically goes online when you click through the menus in the control panel, even after setting themselves offline
4. Inside Operator panel, click FAQ, New FAQ article.  Enter info and click save.   Error, too many redirects, try clearing cookies
5. Cannot create Support responses.  After clicking save it says "no data has been changed"
6. Go to FAQ Categories. In the "Add category window" enter info.  Click Save.   It does NOT add an FAQ category, rather it creates a new Support department
7. If you delete a Support department and then create a new department, the number of new department will skip the number of the deleted department.
8. I purchased a copyright free license, but there is HelpDesk 3 branding and backlink everywhere on the client
9. Online visitors do not show on map.
10. There is no Close ( X ) or minimize ( _ ) button on mobile chat widget. After or during chat there is no way to return to the website without closing the browser tab
11. When you are chatting with a customer in the operator panel, the text entry box resize does not work properly. After a bit of fuss you can make the box bigger, but it covers up the conversation.
12. When you approve a user to Upload files the upload file(s) link covers the text entry in the customer chat window
13. In the chat widget, when you click the little pencil icon to edit your info, if you left your email blank before the chat session starts it will say "Not Set" .  It should say "Email" in lighter font showing it hasn’t been entered.
14. When the operator ends the chat session:
15. the customer is not notified the session has ended until a page refresh occurs
16. Even though the session has ended the top of the chat windows still says "You are now connected with Operator"
17. If the user tries to chat in the same window it says "Session has expired" and sends them back to the contact form.  Most chat programs will allow the customer to keep chatting and alert the operator.

In the chat window it says "Your are now chatting…"  it should say "You are now chatting…"After you end a chat and then start a new chat none of your info is saved. 

Questions:

1. If you want to create a ticket manually, it appears that you have to create a client first, and then you can go and create the ticket. Is that correct?
2. On chat widget, how do we change the width of the entire window when open?
3. Would it be possible to add hover over labels to the icons in the chat window.  What does the pencil mean, what does the power button do, etc.
4. How do we embed a ticket form into a webpage?   We are trying to recreate this form with HelpDesk3  https://support.motionrc.net/open.php
5. How can we embed an FAQs form into our webpage.. Similar to what we have here: https://www.motionrc.com/pages/faqs
6. Is there a way to see what the customer is typing as they type in the chat window ?
7. In the chat windows if you do not enter your name or your message there is a red underline below the missing data. This is very subtle and may be missed by customers.  Would it be possible to show an error message and/or perhaps highlight the entire area of missing data?
8. How do we edit the text on the main helpdesk page (client portal)
9. How do we change the header and the footer of the emails : logo, copyright, etc.

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