Support Tickets - Feature request: improvments - JAKWEB Live Support Chat, HelpDesk and Cloud Chat

Feature request: improvments

Live Chat 3 19.09.2017 2575 Feedback Status: Closed Solution: Yes PeopleInside

Hi,

can you add the possibility to:

Have an option to disable the message box on Knock Knock (I want a sound played to the visitor not a message box that stop the sound to be played if the visitor is in another window).
Have an option to decide to have a sound played for all message not only the first one new operator. For the visitor if Knock Knock will be fixed I can use this for asking attention but I need for operator to be informed by a sound each message. I need an option that allow this... currently seems I cannot do.

Thank you!

I will be happy to be informed when this will be implemented and will be avaiable so I can download and test again.

Replies (4)

Jerome

Thank you for your feedback.
We have added your suggestion on our wishlist. Maybe you want to use desktop notifications which are fired each time a new message comes in, this way you will have sound and notifications.
Have a great day.

20.09.2017 0
PeopleInside

Hi Jerome,
I want also suggest to add an option to disable chat expire. Let the admin choose if chat should expire or not. Sometime I have a long chat with visitors, sometime I can ask to a visitor to hold on and in this case if I use your software I loose chat with visitor because session expire. I see in the settings I cannot select 0 as for disable this function.
I also tested your demo with another misterious issue: I start a chat in browser A (visitor side) and I acept the chat in browser 2 Operator side. After 5 minutes the chat is active I end the chat session on the operator side. On visitor side a strange message are showed blank... there is no ended message until you do not refresh the page or open a pop up where you can see the session is expired.
As you can see System message are empty.
Another issue come from bot, picture of bot are not always showed:
In the pop up the bot avatar is correctly showed as you can see in the green arrow. Where I put the orange arrow I think you can hide the word avatar or put an avatar with symbol " ? " because read avatar seems there is a broken image when is not only showing because there are no operator connected. You can put an avatar with symobol "..." like waiting avatar or "?" will be maybe more nice.

21.09.2017 0
PeopleInside

Another suggestion is to have the input message resizable as in the pop up for long text so if visitor put a long input can be more easy to read it.

21.09.2017 0
Jerome

Thank you very much for all your suggestion. All bugs have been fixed within the upcoming version 3.3.1 available through Auto Updater.
The sound option will be implemented within the next release.
Have a great day.
*** Ticket closed ***

02.10.2017 0