JAKWEB Live Support Chat, HelpDesk and Cloud Chat

Support Tickets - Live Chat v3.2

Live Chat v3.2

Live Chat 3 15.08.2017 2375 Support Status: Open Solution: No agh57

Hi. I have just downloaded v. 3.2 of Live Chat and haven't been able to install it. I am having two issues. Firstly, I am not able to show a different Live Chat button when it is online than when it is not. And secondly, and more urgent, when a user opens a initiates a chat with operator it shows a light blue screen in the chat window which disables the whole chat and doesn't work. I have a screenshot in order to show you the problem, but can't send it through here. Please, I need help with this as soon as possible. Right now we have returned to previous version of chat due to this problem.Thanks, Agustin

Replies (2)

  • avatar Jerome

    Hi,

    thank you for creating a support ticket. Sadly your access to support has been expired.

    You can extend your support here: https://jakweb.ch/shop/i/1/support

    After purchase support access we will help you to get you up and running in no time.

    Thank you very much for your support.

    15.08.2017 0
  • avatar Jerome

    Good evening,

    has that been fixed? Thank you for your feedback.

    22.08.2017 0
How to remove the "powered by live chat 3" in the chatbox? Upgrade problem
logo

We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!

Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.

Services
About Us
Some Extra

JAKWEB © 2023 All rights reserved.