Support Tickets - Support chat not working

Support chat not working

Cloud Chat 3 03.08.2017 2305 Support Status: Closed Solution: Yes buildandpublish

HelloWhen a visitor clicks the support slide up button on my website and then fills in name ect and presses "lets chat" it then says please wait but gets stuck on that saying please wait all the time, further more it does'nt notify me that a user is wanting support.I did pay for an update but I have never tested it from the user end through to the operators end, can you help please,Thanks

Replies (3)

  • avatar Salah

    The chat receives a internal server error 500
    That means it is a server bug, he should check the server error logs.

    03.08.2017 0
  • avatar Salah

    The error should be fixed now.

    03.08.2017 0
  • avatar buildandpublish

    That's fantastic, what was the problem?

    04.08.2017 0