Live Chat 3 02.06.2017 2221SupportStatus: ClosedSolution: Yes apoxe
Hi, when i have a visitor and i send proactive chat if he push yes or no .. nothing happens, and needs to refresh windows because popup don't close
Replies (5)
Jerome
Thank you for your ticket.
Please make sure you have the latest version installed 3.0.5.
Delete the chache files under maintenance and try again. Always use two different browser when testing.
Should you have not any luck please send us super operator and ftp details via following form: https://jakweb.ch/access-form
Awaiting your feedback.
02.06.20170
apoxe
ok, i flush cache an all same ¿do you think maybe it's because i use cloudflare? i will test without cloudflare an tell you, if problem persist i will need to install ftp to that vps.. lol only root :p
02.06.20170
Jerome
Could be cloudflare, just tell cloudflare to not cache the files from Live Chat 3.
02.06.20170
apoxe
yes, it's our friend cloudflare.
maybe this info in faq could help another
greetings from México
02.06.20170
Jerome
Thank you very much for the feedback, we will post an FAQ article soon.
Thank you for your ticket.
Please make sure you have the latest version installed 3.0.5.
Delete the chache files under maintenance and try again. Always use two different browser when testing.
Should you have not any luck please send us super operator and ftp details via following form: https://jakweb.ch/access-form
Awaiting your feedback.
ok, i flush cache an all same
¿do you think maybe it's because i use cloudflare?
i will test without cloudflare an tell you, if problem persist i will need to install ftp to that vps.. lol only root :p
Could be cloudflare, just tell cloudflare to not cache the files from Live Chat 3.
yes, it's our friend cloudflare.
maybe this info in faq could help another
greetings from México
Thank you very much for the feedback, we will post an FAQ article soon.
*** Ticket closed ***