Support Tickets - Long Wait

Thank you for your ticket. Please note that your access to support has been expired more information can be found here: https://jakweb.ch/faq/a/161/technical-support

It sounds like your internet connection or server sometimes has some lags and therefore the system thinks you have been gone. After refreshing the page you logged in again and therefore you hear the ring tone.

Solutions:

1. Make sure you are running the latest version 3.0.5.

2. Use the business hours provided for each operator profile and in combination with our native apps for iOS or Android you get informed by push notifications.

3. Invastigate why you get logged out from your server, ping your server over a long period or use some tools to determine if the network has some lags.

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Thank you very much and have a great Sunday.

Thanks for great support.. I will make all suggestions!

Sal

push notification not work..

Have you setup everything correctly?

https://jakweb.ch/faq/a/162/native-app-android-and-ios

Please make sure your operator profile accepts push notifications. Make sure the mobile icon is green.

If so try to open the include/functions.php file and find:

curl_setopt($jm, CURLOPT_RETURNTRANSFER, true);

add below:

curl_setopt($jm, CURLOPT_SSL_VERIFYPEER, false);

That has been added within the next release.

and last question:

no sound with android app correct? because I do not hear any sound when I use the phone only..

The apps do not have any sound build in, we have push notifications for that as soon you close the chat (no logout neccesary) or put the chat in the background you will also notified by new messages.

The software does only send push notifications when you not logged in anywhere else (desktop, laptop) of course.

curl_setopt($jm, CURLOPT_SSL_VERIFYPEER, false);

fix this but still not work :-(

Did you follow the steps I mentioned above?

Are you logged out everywhere when testing, app is closed, desktop is closed, business hours are set?

yes all steps are correct token and key too

closed desktop, app and all hours is set

Please send me FTP, super operator login details and logout on all devices.

https://jakweb.ch/access-form

Thank you.

send all info

thanks

Thank you very much.

I can't login via FTP, please make sure it works.

The api token and key has also been placed in the wrong fields that has been sorted. You have placed the key in the token field and the token in the key field.

However to check why it is not sending please make sure I can access via ftp.

Thank you.

please see the picture:

picture removed, keys are personal.

Please make sure I can login via FTP the rest has been sorted already.

all infos are coorrect my friend.. ıf you want I gave you teamviwer user and pass

All good push notifications are working now.

I have removed the token and keys from your personal operator profile, they are only necessary when using the service from Pushover.

I have given you a new token and key and placed it into the settings.

Please logout from the app and login again to register your device, after that you will receive push notifications.

okay,

1 - delete app and reinstall again

2 - register my url

3 - login again and close (not logout)

when testing again not work.. may be my android phone problem.. Try it on another phone and write the conclusion

thaks for all

yesssss working now... thanks a lot!

Thank you for the feedback.

You're welcome.

*** Ticket closed ***