Release date: 07.02.2024
PHP 8.3 ready, ChatGPT improvements and much more...
Release date: 13.02.2024
PHP 8.3 ready, ChatGPT, improved language files and bug fixes.
Release date: 25.04.2024
Multiple Clients on Tickets, Upload your Logo, bug fixes.
Release date: 20.02.2024
PHP 8.3 ready, ChatGPT improvements, bug fixes.
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Good Morning,
thank you for opening a ticket with us.
I guess you referring to PHP IMAP attachements?
Please read following FAQ article about it: https://jakweb.ch/faq/a/147/attachments-php-imap
Awaiting your feedback.
i am using gmail server for email , but i cant see any attachemnts in helpdesk how this can be resolved ? , i tried above but i cant see emails with attachemnt
As you can read in our FAQ article it is really hard to tell why your server does not pull in the attachments, it could be Gmail it could be your PHP IMAP() version, your settings under operator - settings -ticket or it could be the way the attachment has been sent.
I recommend to tell your clients to use the HelpDesk dashboard to send any attachments, that is the guaranteed way.