HelpDesk 25.04.2017 2528SupportStatus: OpenSolution: No kemamurali
i try to upload the image form operator window but chat user cant see that image how to enable it ?
Replies (7)
Jerome
Thank you for opening a suppor ticket.
Following rules when you create a support ticket:
Tags are not here to miss use it. Use 1-5 tags important keyworkds only
Title of your ticket should be short and not a whole sentence you can describe your questions in the text area.
One ticket per question / problem
Thank you very much.
***
When you upload new buttons for the chat you will need to copy / paste the embed code that belongs to that button on your website (do not forget to remove the old one).
25.04.20170
kemamurali
sorry i will follow the rules form next time
you understand my Quesion wrong i think
when i am chatting with user i send an image file but user click on it he cant see any thing
25.04.20170
Jerome
He should see a link in the chat and when he clicks on it it will open in a new window.
25.04.20170
kemamurali
Yes he see link but can't open the image show erorr 404
25.04.20170
Jerome
That means the path is wrong is the image in your file system after uploading? Permissions are set in the folder files?
25.04.20170
kemamurali
where is the folder this image store path ? and folder name
26.04.20170
Jerome
Good morning,
The folder is files and inside you have more folders for the operator it is the operator folder.
Thank you for opening a suppor ticket.
Following rules when you create a support ticket:
Thank you very much.
***
When you upload new buttons for the chat you will need to copy / paste the embed code that belongs to that button on your website (do not forget to remove the old one).
sorry i will follow the rules form next time
you understand my Quesion wrong i think
when i am chatting with user i send an image file but user click on it he cant see any thing
He should see a link in the chat and when he clicks on it it will open in a new window.
Yes he see link but can't open the image show erorr 404
That means the path is wrong is the image in your file system after uploading? Permissions are set in the folder files?
where is the folder this image store path ? and folder name
Good morning,
The folder is files and inside you have more folders for the operator it is the operator folder.
https://jakweb.ch/docs/helpdesk/#!/installation
Make sure the file is there if not you might have to change the permissions for the files and the folders inside.