Support Tickets - Upload Button for Client Chat

Thank you for opening a suppor ticket.

Following rules when you create a support ticket:

• Tags are not here to miss use it. Use 1-5 tags important keyworkds only
• Title of your ticket should be short and not a whole sentence you can describe your questions in the text area.
• One ticket per question / problem

Thank you very much.

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When you upload new buttons for the chat you will need to copy / paste the embed code that belongs to that button on your website (do not forget to remove the old one).

sorry i will follow the rules form next time 

you understand my Quesion wrong i think

when i am chatting with user i send an image file but user click on it he cant see any thing 

He should see a link in the chat and when he clicks on it it will open in a new window.

Yes he see link but can't open the image show erorr 404

That means the path is wrong is the image in your file system after uploading? Permissions are set in the folder files?

where is the folder this image store path ? and folder name 

Good morning,

The folder is files and inside you have more folders for the operator it is the operator folder.

https://jakweb.ch/docs/helpdesk/#!/installation

Make sure the file is there if not you might have to change the permissions for the files and the folders inside.