Live Chat 3 11.04.2017 2300 Support Status: Closed Solution: Yes sallycano
Can I have the Operator and their picture saying "Let us know if you have any Questions" showing right away when a user clicks on the live Chat button, instead of the System picture and it saying that it is "Still searching for operators"?? I was really thinking that this would be more customizable than other live chat software.. Also, I have tried the Auto ProActive and it is not working either.
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Good Morning, thank you for opening a support ticket.
You can change all the standard images / avatars in the files directory they called:
You can change the chat widget with tons of options in your operator panel - chat widget, more options here: https://jakweb.ch/faq/a/163/chat-widget-and-styles. Upload new slide up images or buttons can be done under buttons: https://jakweb.ch/faq/a/157/upload-buttons-slideup-images-lc3.
AutoProactive works per client once when hitting the correct URL or when a wildcard URL has been set, please note for testing it is best to use a different browser as it is unlikely that you chat with yourself.
More information about the AutoProactive can be found here: https://jakweb.ch/faq/a/164/auto-proactive-engage-customers
Thank you very much and have a great day.