Support Tickets - Can I have the Operator and their picture showing right away when

Can I have the Operator and their picture showing right away when

Live Chat 3 11.04.2017 1766 Support Status: Closed Solution: Yes sallycano


Can I have the Operator and their picture saying "Let us know if you have any Questions" showing right away when a user clicks on the live Chat button, instead of the System picture and it saying that it is "Still searching for operators"??  I was really thinking that this would be more customizable than other live chat software..  Also, I have tried the Auto ProActive and it is not working either.


Replies (1)

  • avatar Jerome

    Good Morning, thank you for opening a support ticket.

    You can change all the standard images / avatars in the files directory they called:

    • system.jpg
    • standard.png
    • avatar.png
    • avatar2.png
    • avatar3.png
    • avatar4.png
    • avatar5.png

    You can change the chat widget with tons of options in your operator panel - chat widget, more options here: https://jakweb.ch/faq/a/163/chat-widget-and-styles. Upload new slide up images or buttons can be done under buttons: https://jakweb.ch/faq/a/157/upload-buttons-slideup-images-lc3.

    AutoProactive works per client once when hitting the correct URL or when a wildcard URL has been set, please note for testing it is best to use a different browser as it is unlikely that you chat with yourself.

    More information about the AutoProactive can be found here: https://jakweb.ch/faq/a/164/auto-proactive-engage-customers

    Thank you very much and have a great day.

    11.04.2017 0