Support Tickets - 2.3.1 ADMIN

Yes, we are working on a fix for that.

You will need to login to your database via phpmyadmin and change for your user the usergroupid back to 3.

Below header not working!

Do you have any error message or can you please be more specific. Thank you.

No error message, below header plugin not display content, when i upload below header plugin from 2.3 it works, but below plugin from 2.3.1 not working.

That means your database has not been updated correctly.

We run 2.3.1 and pretty much all pages are based the below header plugin without a problem.

Please send me database, admin and ftp access to your website via following form: https://jakweb.ch/access-form

Info's delivered! :)

The account you have created for me does not have any access in the administration panel. Please make sure my account has super admin access: https://jakweb.ch/faq/a/78/add-more-super-administrators

The vespacp cannot be loaded with the url you have sent me. Thank you for checking again.

Fixed Super administrator, db info is in admin panel TO DO List. Check there.

Updated your installation manually.

Ok, where is the problem?

Please check following ticket: https://jakweb.ch/support/t/716/current-version-2-3-to-2-3-1

For add category tickets i get this error: No direct file access!

admin/index.php?p=ticketing&sp=newcategory

I think it is the same as mentioned here: https://jakweb.ch/support/t/714/no-direct-file-access-bug

No page, only redirect to support page.

What do you mean by "No Page"?

When CMS gives you a message like this: No direct file access! Then the file does not exist or the permission/owner is wrong for that file.

This url: https://jakweb.ch/support/t/714/no-direct-file-access-bug
Redirects ony to Support page, no ticket content. That i mean.

Check now please.

Check every file is here, and owner permision is here. But same error.

Now just to let you know your license does not include support.

I will check your installation, please send me FTP and full admin access not like what I have now, should it be wrong permission or wrong ownership you will need to purchase support access as this goes almost into an installation service.

Please use following form: https://jakweb.ch/access-form

Thank you for your understanding.

Detail are sended.
Everything works in 2.3 after update cms is little buggy

All your files and folders permissions are set to 777 that is a huge security risk.

All files should have 644, all folders should have 755, except the _files folder as stated in the manual.

We had one bug in the auto updater update.php file that has been fixed the rest works we use it daily on our and customers websites.

Ok, is there fix for No direct file access!? for Ticket plugin?

The fix is to change the permissions.

Permissions changed but error is here.

SOLVED

Please download the package here: https://jakweb.ch/download/f/6/cms and replace following file:

• plugins/ticketing/admin/s_ticket.php

We will release 2.3.2 soon.