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Hi,
thank you for your ticket.
The emails will be converted into tickets and depending on your settings marked read or deleted from your inbox.
We have created an FAQ article for more information: https://jakweb.ch/faq/a/128/php-imap-fetch-emails
All the best
Maria
Good morning Maria
I already configured, I tested the connection and it is ok ... But I sent an email and nothing appears in Tickets
The PHP Imap test connection is not checking for emails, just for the connection.
You will need to either setup a cron job to run the email.php file every 10 minutes or for testing you can enter following in your web browser:
www.yourdomain.com/helpdesk/email.php
Please make sure your settings are correct, Folder to Scan: INBOX (in most cases). Ticket settings, allow tickets from guest and create an account or make sure the email address from where you send the support enquiry already exists under clients.
Awaiting your feedback, thank you.
Excuse me Jerome
It's working, thank you.
Thank you very much for the feedback.
Have a great day.
*** Ticket closed ***