Release date: 16.09.2023
Language translation on the fly, performance improvements.
Release date: 29.09.2023
ChatGPT, live translation, new templates and bug fixes.
Release date: 13.09.2023
Live Translations for the live chat and support tickets.
Release date: 09.10.2023
ChatGPT, language translation, more statistics, bug fixes and more.
We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
Hi,
thank you for your ticket.
The emails will be converted into tickets and depending on your settings marked read or deleted from your inbox.
We have created an FAQ article for more information: https://jakweb.ch/faq/a/128/php-imap-fetch-emails
All the best
Maria
Good morning Maria
I already configured, I tested the connection and it is ok ... But I sent an email and nothing appears in Tickets
The PHP Imap test connection is not checking for emails, just for the connection.
You will need to either setup a cron job to run the email.php file every 10 minutes or for testing you can enter following in your web browser:
www.yourdomain.com/helpdesk/email.php
Please make sure your settings are correct, Folder to Scan: INBOX (in most cases). Ticket settings, allow tickets from guest and create an account or make sure the email address from where you send the support enquiry already exists under clients.
Awaiting your feedback, thank you.
Excuse me Jerome
It's working, thank you.
Thank you very much for the feedback.
Have a great day.
*** Ticket closed ***