HelpDesk 25.12.2016 2412 Bug Report Status: Open Solution: No goldstrikn
Hello,
I was testing a flow with the new version 1.9.6 of helpdesk. Everything worked well in the sense of creating a ticket, admin and user gets confirmation emails. But, the issue is when the user/visitor replies to the ticket. IMAP fetches, but it doesn't show up on the /operator/index.php?p=tickets or dashboard. This is strange because all other function flow works, except when an user replies to ticket.
Please check that and advise.
Good Morning,
We will run some test and get back to you asap. IMAP works connection works?
Imap connection works. The cron to the email.php file also works because the emails show as read.
In the subject line of the email it contains the Ticket ID?
Yes it does
Does that still happen on the latest relase 1.9.8?
Thank you for your feedback.