Support Tickets - Website showing in my helpdesk box

It looks like the path is wrong does the hd folder exist on all and htaccess does not prevent the chat to load?

Hi Jerome,

There is only one Hd folder for the whole website. All the child theme's footer and header have the codes. I don't know what is wrong.

Your access to support has been expired. However let's solve this.

I can see the folder exists when calling: domain.com/hd however it won't exist if your site is using: domain.com/jobs/hd

There is a path problem and with that it will result in a 404 not found. You will need to use absolute url's for the chat embed code and not relative url's.

Thanks Jerome, do you have directions on how to set up the path?

You will need to edit the embed code (probably in the footer.php file). Change all relative url's to absolute, means from:

/hd/...

to:

http://www.yourdomain.com/hd/..

Regards

Here https://jakweb.ch/faq/a/143/embed-code-live-chat-3 ?

You run HelpDesk and not Live Chat 3.

https://jakweb.ch/faq/a/1/button-control-helpdesk

These are the footer.php codes for each site. So, should I replace all the footer's /hd/... by domain.com/hd/... on all these sites' footers?

I edit each footer like here, but same problem presist.

When placing code into our ticket system please use the <> function in our editor.

You will need to add the domain to all /hd/.. urls.

<!-- helpdesk button --><img src="/hd/index.php?p=b&amp;i=jakweb&amp;lang=en&amp;web=1" width="50" height="50" alt="img" id="jrc_slide_button_img" style="position:fixed;bottom:10px;right:20px;z-index: 9999;" /><div class="jrc_cdbox cb_default" id="jrc_cd_window"><div class="header header_bg_default"><p class="jrc_cd_title">Listing Questions?</p><a href="javascript:;" class="minimize_chatbox" title="minimize chat window">_</a><a href="javascript:;" class="maximize_chatbox" title="maximize chat window">+</a></div><div id="jrc_main_area" class="main-area"></div></div><script src="/hd/js/slide_up.js" type="text/javascript"></script><script type="text/javascript">cd.main_url="http://afrolist.net/hd/";jrc_slide_button=true;jrc_lang="en";cd.pid=1;</script><a class="jrc_cdlink" href="/hd/index.php?p=start&amp;lang=en&amp;slide=0&amp;web=1" target="_blank"><div class="header header_bg_default"><p class="jrc_cd_title">Listing Questions?</p></div></a><div id="proactivePopUp"></div><!--[if lt IE 10]><script type="text/javascript">ie10rLower = true;</script><![endif]--><!-- end helpdesk button -->

</body>
</html>r 

codes for afrolist.net/rentals' site

It should be:

<!-- helpdesk button --><img src="http://afrolist.net/hd/index.php?p=b&amp;i=jakweb&amp;lang=en&amp;web=1" width="50" height="50" alt="img" id="jrc_slide_button_img" style="position:fixed;bottom:10px;right:20px;z-index: 9999;" /><div class="jrc_cdbox cb_default" id="jrc_cd_window"><div class="header header_bg_default"><p class="jrc_cd_title">Listing Questions?</p><a href="javascript:;" class="minimize_chatbox" title="minimize chat window">_</a><a href="javascript:;" class="maximize_chatbox" title="maximize chat window">+</a></div><div id="jrc_main_area" class="main-area"></div></div><script src="http://afrolist.net/hd/js/slide_up.js" type="text/javascript"></script><script type="text/javascript">cd.main_url="http://afrolist.net/hd/";jrc_slide_button=true;jrc_lang="en";cd.pid=1;</script><a class="jrc_cdlink" href="http://afrolist.net/hd/index.php?p=start&amp;lang=en&amp;slide=0&amp;web=1" target="_blank"><div class="header header_bg_default"><p class="jrc_cd_title">Listing Questions?</p></div></a><div id="proactivePopUp"></div><!--[if lt IE 10]><script type="text/javascript">ie10rLower = true;</script><![endif]--><!-- end helpdesk button -->

If that does not help it must be something else with your configuration in WordPress.

Because the single url works fine: link removed

Could you check on that Jerome? I wil pay for that. I don't know where to look. May be I will disable the third site, afrolist.net/rentals, that was added to see if it makes a difference. Also, could that be because of the series of HD updates that I made at the same time recently? I never changed the url since you installed it for both sites afrolist.net and afrolist.net/jobs; therefore I'm wondering if the updates removed the urls that you set earlier, of If I need to recreate new buttons. FYI, I did not create new buttons and just used the codes that ware there. Also, the third sites afrolist.net/rentals is copy/duplicate of afrolist.net, with different page configurations. Not sure if these information could help you pinpoint the location of the problems.

Please send me ftp and operator login details via following form: https://jakweb.ch/access-form

I will need the operator login for HelpDesk, thank you.

No need for the login details.

You did an update to the latest version, next time please also read the manual.

https://jakweb.ch/blog/a/70/helpdesk-1-9

All changes done, working again.