Hi,
I have HelpDesk 1.9 and try to set up Pushover. I have installed the app on iOS, have set up an "app" inside Pushover.net, and got my token and key.
I have tried to set up the settings inside HelpDesk 1.9, but have not got it working yet.
Would you please give me a step by step tutorial for this?
I've set "Send email on new client" = Yes
and set it up like this:
http://bildr.no/view/WnZuRGJT
Will it send push notification both if I am logged in to HelpDesk and not?
Will it only send a notification on new chat start up?
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Thank you for your ticket.
Please read following FAQ article: https://jakweb.ch/faq/a/142/push-notifications
Send email on new client has no effect on the push notifications. All three notifcations (SMS, Email or push) will only work in combination with business hours.
Push notifications are sent on new clients in the chat, with the next major update it will also send a push notification on a new or answered ticket.