HelpDesk 09.11.2016 2366 Support Status: Closed Solution: Yes Netthandel
Hi, is it a way to let HelpDesk tickets dafault to only show open tickets?
Now my install defaults to show all tickets, but I am not interested in seeing the closed ones. Would just be good to only see open tickets ( p=tickets&sp==status&ssp=1 )
I understand I can just edit the meny to add the url above, but it's easier if I can do it another way. :-)
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We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
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There is no such option at this moment, but we will integrate it within the next major release.
However all open tickets will show first anyway.
Available via the button "Open Tickets" and for the client all open tickets are shown in the dashboard.
*** Ticket closed ***