Support Tickets - Live Chat Business with HelpDesk

Live Chat Business with HelpDesk

HelpDesk 02.11.2016 2490 Support Status: Closed Solution: Yes jesusdelagarza


I've 2 licenses (1 for helpdesk and another for live chat business). I understand that the live chat included in the helpdesk its a shorter version that the live chat business.

So, how can I include the live chat business to work with helpdesk?

Thanks for helping me and/or pointing me to the right or proper configuration/installaition instructions.


Replies (4)

  • avatar Jerome

    Good Morning,

    thank you for your opening a ticket with us.

    Short answer you can't. Live Chat in HelpDesk is to 98% identical to Live Chat Business 2.7. With the next update of HelpDesk 1.9 we will go to almost 100%.

    Because Live Chat for HelpDesk is integrated in a way that it works with the clients and tickets together you can just replace files, the whole thing would not work anymore.

    Thank you for your understanding and patience for the next HelpDesk release 1.9.

    02.11.2016 0
  • avatar jesusdelagarza

    When are you plaing to lunch the new help desk version?


    02.11.2016 0
  • avatar Jerome

    We never publish release dates.

    Thank you for your understanding.

    02.11.2016 0
  • avatar Jerome

    HelpDesk 1.9 will be available Monday.

    Thank you for your patience.

    05.11.2016 0