Support Tickets - Helpdesk client login disable

Helpdesk client login disable

HelpDesk 19.10.2016 2417 Support Status: Closed Solution: Yes goldstrikn

Hi Jakweb,

I love helpdesk! I would like to know if there is a way to disable client login. This is my situation, I have helpdesk ticket form client side shown through an iframe. All of that works, but the only issue is that if there is an email already registered, it will ask to login.

I would like to bypass this, so that any ticket that comes in, will NOT require the visitor log in in order to place the ticket. Is there a way that it can be bypassed? Ideally, it will be best if there is an option in Settings to bypass 'client login' to make it optional.

Please advise, if this is something you can implement in your next update.

Thanks for your great script.


Replies (3)

  • avatar Jerome


    thank you for your ticket. That has been requested a couple a days ago and is already in process. Within the next update there will be a new setting that the client will not be created, just the ticket.

    Best regards

    19.10.2016 0
  • avatar goldstrikn

    Many thanks Jerome. I'm eagerly waiting for that update.


    20.10.2016 0
  • avatar Jerome

    Available since 1.9.

    *** Ticket closed ***

    13.12.2016 0