Support Tickets - Not receiving emails from Live Chat.

Under Client History, it shows email as "Not Set"

Under Setting, Email Protocol - the host is blank. Maybe that's why?

25 is in the port I don't know if that is right..?

This is blank - SMTP Server Prefix

I just noticed my yahoo mail was being forwarded to my gmail account as well..if this effects anything. I turned off the forward for now.

Hi,

As I understand you correctly you are using SMTP to send emails? Does the test email get's send from the settings page?

I've tried testing. It says it sent "mail" but never receive anything. You have my log in info from previous ticket today if you need to go in and check.

You did not send me the operator login details for the live chat, you can do so here: https://jakweb.ch/access-form

Ok just sent. Also wondered if I could forward my email to another without causing problems?

I have updated your version to the latest one 2.6.1 (available since a couple of weeks), please always check in the maintenance section of Live Chat.

I guess your server won't allow sending emails from PHP MAIL() to another email address not registered with the server. You will need to use a email address same as the domain in the settings (not your user) or use the SMTP feature.

changed to gmail email and it is working. thank you