Hi J,
My operators are complaining that they are not notified when another operator calls in private chat, and also in the private chat window does not appear the name of the operator who is talking to me! How can I fix this?
Thanks,
Felipe Pereira.
Release date: 12.10.2024
Updated ChatGPT, bug fixes and performance improvements.
Release date: 14.10.2024
Updated ChatGPT models, bug fixes and performance.
Release date: 08.09.2024
New ChatGPT Models, language file improvement, bug fixes.
Release date: 23.10.2024
New ChatGPT models, bug fixes and performance improvements.
We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
Thank you for opening a suppor ticket.
We have just run a few tests on a blank and latest installation (version 2.6.1) and it seems to work fine.
Please make sure your operators have access to the operator chat and in each profile of your operators Operator Information is set to YES.
The notification on the pop up private operator chat is that the background get's green from the operator you have received a private message. In the none pop up version a slide up chat will appear. Remember the slide up chat is heavier on the database then the pop up private chat.