Support Tickets - Operator Email Tickets

Thank you for your ticket.

There is no option to send a ticket to an operator, it is possible to open a ticket to a department.

You can setup an email address for each project or in your settings you can add more email addresses to notify when someone is creating a ticket (client).

Can you tell me where I find that setting to add more email adresses to be notfied ?

Sure, please login to your operator panel and go settings.

You will find a Email CC field, enter more email addresses comma separated.

I already have there another email and I've added 2 more but I still get email on the main but not on those. And when I said that you asign a ticket to a operator, I was refering from the /operator -> New Ticket. You have there Assign Operator. And Client too that is not working

When a operator creates a ticket no email will be sent. We will add this option within the next release.

Thank you

The operators are not getting any emails at all...

As my collegue stated above when a ticket get's created in the operator panel only two emails will be sent:

• Main Email Address
• Client Email Address

Within the next update it will send to:

• Main Email Address
• CC Email Addresses
• Client Email Address
• Operator Email Address (optional)

Thank you for your understanding.

OK but I've tryed to send the ticket from the support - here - http://virtualinkteam.com/support/index.php?p=home&sp=login - email - test@a.com - pass - test123

Have you set the Emails CC under Settings - Settings - Ticket (Tab)?

Yes, I've placed the Email under Settings - Settings AND in Settings - Settings - Ticket. Nothing !

Please send us super operator access info with following form: https://jakweb.ch/access-form

Thank you.

Thank you very much for the login details.

I have changed two things.

• Updated to the latest version 1.7.2 (always update to the latest version before opening a support ticket)
• Changed your Email CC, they had email,[space]email (no space after the comma, please.
• The client George using an email address that does not exist for sure

Please try again.

You should also create a Google Map Api Key and add it to your settings as described here: https://jakweb.ch/faq/a/129/google-map-api-key

We have built in an Auto Updater to easy update to the latest version, more information can be found here: https://jakweb.ch/faq/a/97/auto-updater

OK thank you for your time. I will test it asap and notify you if everything is OK

Unfortunately it's not working ... I still don't get emails on the CC ... try to add your email there and send a ticket from here - http://virtualinkteam.com/support/ - you can Register ... I really need this feature please

Thank you for your patience.

Bug confirmed. Fixed with the upcoming release 1.8.

Thanks again for the report.

Do you have a release date for this update ? Thanks for all the help

We never publish release dates, but it will be soon.

Thank you for your understanding.

*** Ticket closed ***