Support Tickets - Fetch emails with IMAP

Fetch emails with IMAP

HelpDesk 21.08.2016 2327 Support Status: Closed Solution: Yes goldstrikn


I just installed the script on one of my sites, but I can't seem to get the fetching emails with imap working. I run the cron job to ping but nothing comes in.

My settings look OK for imap, but I could be missing it. For mailbox, i place the following

and the other information requested which is correct, but it seems that this info for mail is not taking it. I even tried, but nothing works.

How else can I test this so that I can see that it works. My server does have php imap enabled. I have cpanel.

Please advise on how to do this, as I'm frustrated and can't get it to work.

Many thanks.

Replies (1)

  • avatar Jerome

    Good morning,

    Thank you for your purchase and opening a support ticket with us. To pull emails into the ticket system you will need to run email.php for and not cron.php.

    • Imap = email.php
    • Pipe = pipe.php
    • Close and reminders of tickets = cron.php

    The FAQ article has been updated as well:

    Thank you very much.

    22.08.2016 0