Support Tickets - Images on ticket not being displayed for admin

Thank you for your ticket, we will run some tests and get back to you asap.

No problem dude. This helpdesk is awesome!

Thank you for your patience.

We have tested the attachements extensively and attachements are displayed for both sides. However we found another bug which has been fixed and will be available soon via Auto Updater.

Is your HelpDesk installed in a sub folder?

Yes, it is.

Just to make sure, the client uploaded an attachment and when you open this ticket in the operator panel it does not say attachements and underneath there are no attachments listed?

No, when I upload an attachment for the client I can't see it. I see a broken image link.

Oh, because in your first message you wrote the operator cannot see the image.

Please open your include/db.php file and add the sub folder to it.

// File and Image Editor Path (for absolute use '' for relative use 'http://www.yourdomain.com/installation_path' or '/subfolder
define('JAK_EDITOR_PATH_BASE', '');
define('JAK_EDITOR_PATH', '/files/editor/');

That way the images are displayed correctly.

My helpdesk is installed at domain.com/soporte and operador URL is domain.com/soporte/operator.

// File and Image Editor Path (for absolute use '' for relative use 'http://www.yourdomain.com/installation_path' or '/subfolder
define('JAK_EDITOR_PATH_BASE', '');
define('JAK_EDITOR_PATH', '/soporte/files/editor/');

That way?

More like this:

// File and Image Editor Path (for absolute use '' for relative use 'http://www.yourdomain.com/installation_path' or '/subfolder
define('JAK_EDITOR_PATH_BASE', '/soporte');
define('JAK_EDITOR_PATH', '/files/editor/');