Support Tickets - Disabling priority in tickets

Disabling priority in tickets

HelpDesk 04.07.2016 2251 Support Status: Closed Solution: Yes goldstrikn


I would like to know if there is a way to modify helpdesk to disable priority importance. 99% of all support tickets we get are "high" priority, but such is not really the case. The customer just does that, so that they can get a fast answer. This is why I need to find a way to disable it.

But, on the back end, I do want the option as the dropdown (currently on v1.5.1). We can set the priority as admin, but for visitor front end, we want it disabled.

Please advise on what to edit for this.


Replies (2)

  • avatar Jerome

    Thank you for your ticket.

    That is not possible out of the box or with a switch. However you can edit the template:


    <div class="col-lg-6">
    <div class="form-group">
    <label for="priority"><?php echo $tl["general"]["g120"];?></label>
    <select name="priority" id="priority" class="form-control">
    <option value="1"><?php echo $tl["general"]["g117"];?></option>
    <option value="2"><?php echo $tl["general"]["g118"];?></option>
    <option value="3"><?php echo $tl["general"]["g119"];?></option>

    uncomment the lines or remove it.

    04.07.2016 0
  • avatar goldstrikn

    Thank you for the information it worked.

    06.07.2016 0