Support Tickets - Image / Filemanager sub folder

Forget to say, i update before for Versão: 1.1.4 and make new login before test

That is correct, you have installed the helpdesk in a sub folder and therefore you need to set the absolute path for the image and file manager. Please open your db.php file and check line 39.

Please also download the helpdesk package again and replace following file:

js/editor/plugins/filemanager/config/config.php

Who installed the system in our server is our programmer, you're saying that our system has not been installed correctly? That's it?

No, I did not say that. It is all correct, but because you are on a sub folder (which is perfectly fine) it needs an extra setting in the db.php file.

Please download the latest package on our server in the download area, unpack the file and replace following file:

js/editor/plugins/filemanager/config/config.php

Make the change in the db.php file then it should work with the image.

Thank you very much.

I updated the config.php file but do not understand how I made a change to db.php file, how do?

tks

Hello, where is the folder on the file server find the file db.php?

The file is in the include directory.

I do like this?

https://drive.google.com/file/d/0B18UkTN-SNKUbXVjcnU4T2htUVE/view?usp=drivesdk

Hi, please do not touch the FULL_SITE_DOMAIN, the second part is correct.

Hello, I changed the second part and saved and the problem continues

https://drive.google.com/file/d/0B18UkTN-SNKUUzAzWVE5SnZkOWc/view?usp=drivesdk

Tks

Please send me FTP and operator login details. https://jakweb.ch/access-form

Done

I send the 2 time, because more correct :)

I have changed the db.php, please check.

It works now.

It's OK! I can change the image and put a little larger, right?

Yes, that will work fine.

Nice, very good work....bye bye Jerome!

Thank you for your patience and reports.

*** Ticket closed ***