Support Tickets - Problem live chat

Good Morning,

The redirect to your WordPress 404 is not an issue from Live Chat and we can't control that within Live Chat, please make an exception within your .htaccess file (made by WordPress).

As you can see your other links on your website also follow this rule https://tecnologyuruguay.com/contacto/ so your htaccess file or SEO plugin from WordPress thinks that this https://tecnologyuruguay.com/chatweb/operator/ is also an URL within your WordPress.

Please make an execption within your SEO plugin or .htaccess file and Live Chat will work normally.

Kind regards
Jérôme

URL: TECNOLOGYURUGUAY.COM/CHATWEB/OPERATOR REDIRECT TO https://webchat/operator/

what problem?

Bridge does not work, I'll have to ask refund to Envato

Bridge will work fine if instructions are followed and it won't go quicker with such posts. We are here to help, but we can only help when we know where you stuck.

Please open your include/db.php file and set the correct full site domain: https://jakweb.ch/faq/a/98/full-site-domain

This is the second day that I have been testing the chat plugin and see nothing butproblems, before launching a product, make sure that it works well

Please send us Ftp, operator and wp login information with following form: https://jakweb.ch/access-form

Please send me the correct FTP and cPanel login details both are not working. Operator and WordPress login is working, but FTP and cPanel is not.

Please use following form: https://jakweb.ch/access-form

Sorry still not working, login incorrect for FTP or cPanel. Please use the following form and send us the correct details, within 5 minutes your chat will work fine: https://jakweb.ch/access-form

Please test the login information I still get login incorrect for FTP and cPanel. Send it again to us and make sure we can login with the details you send us: https://jakweb.ch/access-form

We would really like to help you but we need the correct details.

Thank you now it worked, we have placed the embed code into your WordPress footer.php file and the Chat is working fine.

You can now login into your operator panel and serve your customers.

Best regards
Jérôme

Thanks for support

You are welcome.

Please read following FAQ article for WordPress and Co: https://jakweb.ch/faq/a/17/wordpress-prestashop-joomla-and-co

You will need to add the embed code into your footer.php file right before the closing body tag.

Perfect, thanks

You are welcome.

*** Ticket closed ***