Support Tickets - installation

Thank you for your purchase and thank you for opening a support ticket.

Please check your full site domain in your include/db.php file.

https://jakweb.ch/faq/a/98/full-site-domain

already checked ... managed to complete the installation process however, can not access the page www.mysite.com/operator not working

ERR_TOO_MANY_REDIRECTS

Have you installed HelpDesk in a subfolder or subdomain? Please make sure there is no htaccess file with a false redirection.

Also make sure that folder 0755 and file 0644 permissions are correct.

but installed on a subdomain ... the pages permissions default station . q would see each one to know the specification of each ... the folder as this pot 755 standard . I can not imagine the error. there is no log? if you want can access my hosting: removed

Good Morning,

Please do never post your login details in a ticket, specially when your ticket is not set to privat.

I have removed your htaccess rules (does not belong to HelpDesk) and it is working fine now.

Awaiting your feedback.

ok!! muito obrigado!!! vou testar o sistema!

Thank you.

*** Ticket closed ***