already checked ... managed to complete the installation process however, can not access the page www.mysite.com/operator not working
27.05.20160
confiesites
ERR_TOO_MANY_REDIRECTS
27.05.20160
Jerome
Have you installed HelpDesk in a subfolder or subdomain? Please make sure there is no htaccess file with a false redirection.
Also make sure that folder 0755 and file 0644 permissions are correct.
27.05.20160
confiesites
but installed on a subdomain ... the pages permissions default station . q would see each one to know the specification of each ... the folder as this pot 755 standard . I can not imagine the error. there is no log? if you want can access my hosting: removed
27.05.20160
Jerome
Good Morning,
Please do never post your login details in a ticket, specially when your ticket is not set to privat.
I have removed your htaccess rules (does not belong to HelpDesk) and it is working fine now.
Thank you for your purchase and thank you for opening a support ticket.
Please check your full site domain in your include/db.php file.
https://jakweb.ch/faq/a/98/full-site-domain
already checked ... managed to complete the installation process however, can not access the page www.mysite.com/operator not working
ERR_TOO_MANY_REDIRECTS
Have you installed HelpDesk in a subfolder or subdomain? Please make sure there is no htaccess file with a false redirection.
Also make sure that folder 0755 and file 0644 permissions are correct.
but installed on a subdomain ... the pages permissions default station . q would see each one to know the specification of each ... the folder as this pot 755 standard . I can not imagine the error. there is no log? if you want can access my hosting: removed
Good Morning,
Please do never post your login details in a ticket, specially when your ticket is not set to privat.
I have removed your htaccess rules (does not belong to HelpDesk) and it is working fine now.
Awaiting your feedback.
ok!! muito obrigado!!! vou testar o sistema!
Thank you.
*** Ticket closed ***