HelpDesk 24.05.2016 2440 Support Status: Closed Solution: Yes panorama
Hello,
We have installed helpdesk on our subdomain and need to be able to create a ticket when an email is sent to helpdesk email. The issue is that no ticket is created when helpdesk is emailed. Any help would be greatly appreciated as this is used for business.
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We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
Good Morning,
Thank you for opening a support ticket.
You need to create a unique support email address that is only used for support and piping. How to setup piping can be read here:
https://jakweb.ch/faq/a/116/email-to-ticket-pipe
Which control panel you have on your server?
We have plesk. But office 365 is hosted by Microsoft directly.
Email to ticket only works on the same server due the security set by PHP. You cannot fetch any third party account, yet.
We are working on a feature to fetch emails from any account via imap, pop and load them into HelpDesk.
Hi Jerome,
We have written the code that does this if you are insterested. I can put you in contact with the developer that wrote the script for us. Just let me know. It works via imap.pop and exchange flawlessly.
Yes, please in return I will change you account to unlimited support or another license?!
please send me an email samuel.clarke (at) panorama-consulting (dot) com so I can indroduce you to our dev.
PHP IMAP will be available within the upcoming release. More information here: PHP IMAP Fetch Emails
*** Ticket closed ***