HelpDesk 12.05.2016 2591 Support Status: Closed Solution: Yes goldstrikn
Hello,
I would like to know how to prevent a closed ticket to be reopened. Customers who have their issue resolved, come back later and reply to the email and thus the ticket becomes open again. I would like to know if there is a setting to prevent "closed tickets" to be reopened.
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Please go to your operator panel - settings - Ticket (tab).
In there you can change how many days the ticket can be reopened.
I want to prevent reopening, meaning that I want it disable, not based on days. There isn't a "never" option. Please advise.
Good Morning,
We will add a option "Never" within the next release. Thank you for your feedback.
Added the option 0 with the upcoming release.
*** Ticket closed ***