Support Tickets - Does not send message to the online user

Thank you for opening a supportticket. That bug has already been fixed. Please check following FAQ article: https://jakweb.ch/support/t/24/quick-chat-message-not-saved

Hello Jerome, thanks i think is not the same bug mentioned in this article.
What happens is:
1- the operator sees that a customer is on the site.(cross-domain)
2- click the "bell" and writes invitation message.(suport System)
3- client does not receive this message (cross-domain)
I do not know if I made myself clear, if necessary can make video.

Thanks
José Gomes

The fix is to update to the latest version 1.1.3 via Auto updater or download the package on our site and replace the files.

If you have done that already and the problem still exists, please follow this steps:

1. Login to your operator panel - live chat - User Online and truncate the table (click on the exclamation icon)
2. Go to Settings - Maintenance - Delete Cache files

Test again and please let me know.

Solved, thank you Jerome.
the best of the best supports.

Thank you very much for the feedback.

*** Ticket closed ***