Support Tickets - Quick Chat Message not saved.

Thank you for opening a support ticket, we will check and get back to you asap.

Ok tks

Thank you very much for your ticket, please go to your operator panel - settings maintenance and run the Auto Updater.

The latest version is 1.1.3 and will fix the issue.

We have the standard responses already on the list, it will be integrated within the next major version.

Merci Jerome, vou parler français?

Hello, first mesage not work...i make a small video...tks

https://drive.google.com/file/d/0B18UkTN-SNKUUWJremd6dUVIZjQ/view?usp=drivesdk

Thank you for the video, I will check and get back to you asap.

Ok no problem, we wait!

Ok, we have found the problem and fixed it.

You can go to our download area and download the latest version of HelpDesk 1.1.3. Unpack the file and upload following two files only:

• chathome.php
• template/main/start.php

Both files can be found in the upload directory. That will fix the issue with not saving the message when set to no login required within the settings.

Hello,

I upload the 2 file correctly to server, but the first, But using mozilla, the first message is not registered in the system!

Hello, active upload image for me, i find other bug! :)

Sorry I don't understand: active upload?

First message get's saved with us, did you download the files from our site after this ticket?

I need send to you a image!

Hello, a find a new error friend

https://drive.google.com/file/d/0B18UkTN-SNKUT0pzZWlLSDNmUjQ/view

Thank you very much, it really helps us.

Bug has been fixed you can download the package again and replace following two files:

• home.php
• template/main/inform.php

Obrigado!

No problem, i am your beta teste and your friend

Hello Jerome

the problem continues, in the online chat, the first customer message is not registered (mozilla)

We will run tests again, thank you. Please make sure you have uploaded the new files.

Hello, yes we replace new files successfully.
I like to help you beta test, I need to send prints of images, you can enable sending images?

It's hard to explain this without sending pictures, but I'll try it.

If necessary, we can afford this request.

In the settings, you have YES and NO to "visitor can register".
we need the NOT but we need this URL
http://socialformulatop.com/suporte/index.php?p=home&sp=register
be active, So only those who have the URL
can register.

Hello,

"Latest news" does not appear to the client

I will help you with the custom modifications for once, because you helped us a lot finding bugs.

For the register, you need to modify the home.php file, find:

if ($_SERVER['REQUEST_METHOD'] == 'POST' && JAK_GUESTREGISTER == 1) {

and change to:

if ($_SERVER['REQUEST_METHOD'] == 'POST') {

That way the register will work but the link will not show on the site.

To show the latest news to the clients you need to set NO to show for operators plus you need to select the correct department then it will show to the client. The phrase is a bit confusing I have changed it to Show to operators only.

Please check the video for the first message: https://youtu.be/V_GqbANT2Cw

Hello, i find a new bug, i whant 0,00000000000000000000001 USD by bug ok? hehehe

https://drive.google.com/file/d/0B18UkTN-SNKUV2VSenNxdzJkSG8/view?usp=drivesdk

But you did not register, you logged in with an already existing client.

You need to go to your operator panel - clients - edit the client and select the departments for that client.

I apologize, I did not understand! But now I understand perfectly!

Hello, more 1 bug....tks

https://drive.google.com/file/d/0B18UkTN-SNKUZi1LX2UxT3VVeGc/view?usp=drivesdk

Hello Jerome, more 1 problem

https://drive.google.com/file/d/0B18UkTN-SNKUQVpOWmtUQlAtZGc/view?usp=drivesdk

Hello, I was asleep but I remembered this bug, easier u understand where the bug is

https://drive.google.com/file/d/0B18UkTN-SNKUeGF3c1ZnRlZ5NW8/view?usp=drivesdk

Thank you for your report.

1. Video, we have tested with youtube and vimeo and both work fine, must be something with jwplayer.

2. Please make sure that tickets have departments under the current web projects you have set for the clients. Imagen as a sub category. Go to your operator panel tickets - departments and set departments for your web projects.

3. We will run further tests on IE. On Safari, Firefox, Chrome and Operara it works fine.

Thanks again, sadly I don't speak French, sorry.

Kind regards
Jérôme

Ok Jerome, tks!

Hello Jerome...

We have a serious problem find

https://drive.google.com/file/d/0B18UkTN-SNKUWVd5RjAzNThGdTg/view?usp=drivesdk

Yes, because you have not set a support department for the como funciona...

Please go to our operator panel - tickets - departments and make sure a department exist for the web project como funciona...

I apologize if I can not understand, can you please give me a tutorial that explains how the relationship between:

- Web Projects
- Department Chat
- Support Department
- Department FAQ

Explain a little the logic of the whole relation. Tks

Yes sure I made a FAQ article a couple a hours ago. https://jakweb.ch/faq/a/102/web-projects-departments

Tks Jerome!