Ok, so when creating a ticket for admin, it says I will be able to add attachments later, yet, I do not see where I am able to do this: screenshot link removed
Can you please instruct? this is a High Necessity when discussing projects with clients and the ability to exchange files was one of the reasons i purchased this system, but I can not find how this is possible?
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As an operator you select and upload attachments via the file and image editor, the client will have an uploader for each ticket if attachments have been allowed.
For more information check following FAQ article: https://jakweb.ch/faq/a/118/ticket-attachements
Ok. I was looking for an uploader like the client side had, but ok. Use the editor. And that editor will take all file types I assume?
Also. I just noticed, when admin creates tickets for clients, not email is sent either, am I correct on that as well?
The editor will take most file types, the not dangerous ones.
An email will be sent for new tickets via operator panel.
New emails not happening for me for some reason. I've created 2 test emails and my accounts do not get anything. :(
Does HelpDesk send any emails under your settings? Please go to Operator Panel - Settings - Settings and send a test email, do you receive that test email?
Yes yes.. what i think happened is. Logged in as admin, I created the ticket, which made like a green outlined box which I assumed "was indeed the ticket" thing is, creating "that" did not send the user "anything" but then as admin, I guess I replied or posted another message and "that" message was sent to the client. So it's like the first time admin creates the ticket, nothing is sent, but if either party responds, those messages are being sent...I find that odd, but what are your thoughts?
Please login into your HelpDesk Operator panel and update to 1.4.2, that will fix various issues plus the not sending an email on new ticket - created via the operator panel.
After the update please go to your settings and check your settings you might have to reset SMTP settings and save again.
Thank you for the reports.
Maybe that's the problem. do you "have" to use SMTP for it to work? mine is simply set on Mail()
Aaah! Works now. Great!
You don't need to use SMTP, will work now on both.
Yes it seems to work now. Thanks. If I find anything else, I will let you know. ;)
Thank you.
*** Ticket closed ***