Support Tickets - Upgrade question

Upgrade question

Live Chat 16.03.2016 2384 Support Status: Closed Solution: Yes panograph

Hi Jerome,

I was careless and did not update my LiveChat v.1.5 to v.2 in February.

Now I downloaded v. 2.1 and I wonder if there's a possibility to simply upgrade from 1.5 to 2.1, or should I need the installer package of v.2 and upgrade gradually.

Unfortunately the v.2 installer is not available to download.

Many thanks

Replies (2)

  • avatar Jerome

    Thank you for opening a support ticket.

    You can run the manual update from 1.5 straight to 2.1, this is how you should do it.

    1. Download the latest version from our download area
    2. Unpack the file and rename the upload/include/ into upload/include/db.php
    3. Open the db.php file and enter all information (the same ones you had in 1.5)
    4. Backup all folder and files from 1.5 plus backup your database
    5. Remove the old folders and files from 1.5 from your server exepct (cache and files).
    6. Upload the content from upload folder from 2.1 into the same location you had 1.5.
    7. Open your browser and go to
    8. Update your live chat.
    9. Delete the install folder from your server
    10. Login and create a new embed code for your website copy and paste this code and you should be ready to go.

    We know it is a bit a pain to update from 1.5 to 2.* but we have changed pretty much all files since then and that is the only way to do it proper. In the future you will be able to only run the Auto Updater in your operator panel.

    Thank you for your understanding and we apologise for any inconvenience.

    16.03.2016 0
  • avatar panograph

    many thanks for the quick reply

    now I will be able to run the upgrade

    16.03.2016 0