Support Tickets - Selecting Plivo

Good Morning,

Thank you for your report, this is indeed a bug. Issue has been fixed within the operator/template/settings.php file, please open the file and find:

<label><input type="radio" name="ls_twilio_nexmo" value="0"<?php if (JAK_TWILIO_NEXMO == 2) { ?> checked="checked"<?php } ?> /> Plivo</label>

replace with:

<label><input type="radio" name="ls_twilio_nexmo" value="2"<?php if (JAK_TWILIO_NEXMO == 2) { ?> checked="checked"<?php } ?> /> Plivo</label>

Thank you
Maria

Yes that did fix the issue thanks.

When setting up Plivo. Is there a particular Answer URL and Answer Method that should be used? I can not find any JAK documentation on this.

Hi, the text message feature will send you a message when a client needs your attention. You then login to the operator panel and serve the client. You cannot communicate via text messages that would be too expensive.

Hi Jerome. I understand that part of it. Thats what I want.

My question is. When I go to http://plivo.com and set things up, Is there a particular Answer URL and Answer Method that should be used when setting it up? Does anything even need to be setup at http://plivo.com? Or do I just need the Auth keys?

We just found out that Plivo has changed there API. The fix has already applied and a quick fix will be available soon, I will let you know when it is available via Auto Updater.

Thank you very much for your patience and report of this issue with Plivo.

Live Chat Busines 2.1.1 is now available via Auto Updater.

Awesome. You guys rock. Thx

Thank you very much.

*** Ticket closed ***