Release date: 12.10.2024
Updated ChatGPT, bug fixes and performance improvements.
Release date: 14.10.2024
Updated ChatGPT models, bug fixes and performance.
Release date: 08.09.2024
New ChatGPT Models, language file improvement, bug fixes.
Release date: 23.10.2024
New ChatGPT models, bug fixes and performance improvements.
We program modern and fast web and mobile software, always responsive and mobile first! Not just great software also world class support, rated an average of 4.9 out of 5 stars! When you need support from us you will get it!
Feel free to contact us via our contact form at any time, we usually respond in less then 24 hours or start a chat conversation when we are online.
Thank you for opening a support ticket.
That is correct it will always show the 3 latest News, if you like to change that you need to open following file home.php and find:
Replace LIMIT 3 with LIMIT 6 for example.
Cool. Worked.
But is this (home.php) the same place I would go if I wanted to add some text above or below the user's "Your Information" section? where would I go to edit that place?
Never mind, I found it. Sorry. it was template/main/dashboard.php
Hey, I've noticed a couple times, when I am testing chat, that when I am online, then all of a sudden I refresh the dash board or leave and come back to dashboard and it says chat is offline? why is this automatically happening, i'd rather it be on my schedule the whole time until my schedule ends or i turn it off?
When you loose internet connection for more then 30 seconds the system thinks you are offline.
That check is necessary otherwise customers will come online but there is no operator.
Which browser do you use?
Another alternative is to use the schedule with email notification.
THe latest firefox browser
Hard to tell, unreliable internet connection, wifi or server stops responding.
Where can I find this "schedule with email notification" setting you refer to?
You will find it in each operators profile.
Oh, you mean that Twilo Service stuff? Is that something I have to pay for?
If you use SMS, yes but you can also use email notifications (free).
So this is how it shows to me: http://imagizer.imageshack.com/img924/7845/peoDME.jpg
as you can see i have YES for emails, I do not even see SMS option, so email option is what is selected, as well as times and days...so, what does this do?
Please read: https://jakweb.ch/faq/a/6/twilio-plivo-nexmo-sms
We have a lot of great FAQ articles.
No offense, but this article says nothing about email and doesnt even appear to be the same as my backend. I understand business, just like you, as I've been on the web since 1996 and sometimes...instead of panning your customers off to an article, it's best to just answer the question that has been asked. Could actually & possibly even save time. As you see, I had to reply right back, because that article is useless in response to my question of, "what does Send email on new client do?"
https://jakweb.ch/faq/a/6/twilio-plivo-nexmo-sms
For example you like to be online on Monday from 8am till 2pm you set the time and check the box Monday, also set email notifications to YES.
Now you can leave the HelpDesk as it is, you don't need to login or do anything in the back end. The system will show you as online, client can connect via Chat, when they do you will receive an email immediately. You can also set up the system to send you a text message on your mobile phone, but that will coast you 1c per message in the US.
Great! Very professional and detailed response. See, "that" helped me understand. So the the system is not emailing me when someone simply visits, the site, the user has to engage with the chat and enter it, then I am suppose to get an email?
Also, if I am not going to use the SMS/Twillo feature, there is no need to enter a phone number right?
Both correct.
also, aren't these suppose to do something: http://screencast-o-matic.com/watch/cDej211ox9
You'll also notice in that video, that even though I have 6 news posts, and they show up for the client, they no longer show there in the dashboard for admin? any clue why?
News show either for clients or operators.
I will run some tests on the invitation button and get back to you asap.
so it does not show to BOTH clients and operators, only one of the groups...that's what you're saying right
News will be shown to Operator or to the client not to both.
Got it. Now I know. Thanks so much
Also, just so I know and I don't mean to be a pest or problem. Do you prefer I post my multiple questions in one ticket like I did here, or would you have preferred I open individual ticker for each topic?
It would be easier to post one ticket for each problem, thank you very much.
Ok, thanks
Thanks. I will do that from now on. Thanks again Jerome
let me know if you figure out other issue I showed
Yes, that is fixed. You can download the latest package and replace following file:
Thank you for the report.
Cool, thanks
Hmmm...I downloaded help_desk1.4 and uploaded operator/js/page.ajax.js which showed up at 5.66KB and still when I click on annoucement horn icon, I just get the javascript void in bottom left :(
Please emtpy your browser cache and try again. You can also refresh the page a couple of times to load the new javascript file.
Works...
Thank you very much for the feedback.
*** Ticket closed ***